Receive the error message "Cannot sync files"

I saw possible reasons for this error, but no other information tells me what to do about it. There is the constant harassment of a window which comes on the right say "unable to synchronize files" for example screen one of the statements said "try to turn"Turn off synch"and disables" would be nice, but he wouldn't tell me how to do this. An another "helpl" said Impossible to authenticate, sign in please change your account"which would be nice, but it does not give even a hint on how to connect or change my account. I don't know anything about the 'Cloud', but I need him to continue to work with the latest versions of Adobe software.

It's terrible. I know not if I wipe my hard drive and do a low-level format which would take care of the problem, but below that...

How can I go on fixing this particular problem?

TIA,

Ken

There was a dedgradation in service, followed by the site of Creative cloud are down yesterday. The system has been restored.

Tags: Adobe

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