recovery in loop process (windows 7)

I got recovery discs in the mail Todier for my desktop Compaq CQ5600F Windows 7. I loaded the first disc in the drive. Screen says "loading windows files" downstairs, then went to a home screen windows with a green bar, and from there, a screen with a blue sky and a mouse pointer. He remained there for a bit and then by a loop on the screen "loading windows files" and began in everywhere. He made 4 times in a row. I'm doing something wrong? Until I received the disks I became "boot disk error" could not start windows at all the.

Hello jaythree, it is possible that the hard disk has become defective.

Here is a link that contains information on how to run a test of hardware at startup.

If the test reveals hard drive is defective, that you would still have needed of all HP Recovery restore disk to reinstall your software on a new hard drive.

Look in the section: run the test from the start screen (boot).

Tags: HP HP Desktops

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