Red blackBerry Smartphones with a diagonal line battery icon

My phone shows a battery with a red diagonal icon.  I thought the battery had finally died and ordered a new battery.  When I installed the new battery it displays the same thing.  I tried the support questions and disconnected from the charger, removed the battery, waited awhile, reinstalled the battery and then plugged into the charger.  Nothing.

I tried the same procedure, but used the USB cable to try to load through USB in case my charger was the problem.

I waited for a while now and always displays the icon.

Any help?

Thank you.

Yep, looks like your port USB BB might be defective IF it does not load.

You can try changing USB cables (yours could be bad), if you have already done this.

You might find someone with the same BB battery (same color, blue dark, 8700 or 8300, not a 8100 no) and if they have a fully charged battery, attempt to restart the BB with this battery.

Tags: BlackBerry Smartphones

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