(Redirected) OPU - Pin failed - failed TEST = Dell/Alienware failed

Received my X 51 last night, unpacked and starts but the CD player was dead.

No problem, go run some Diagnostics online and get the following message:

DVD - RW drive - HL-DT-ST DVD + - RW GA50N OPU Test failed

DVD - RW drive - HL-DT-ST DVD + - RW GA50N pin Test failed

All good systems.

Call technical support, they walk me through the F12 boot test result, even dead DVD player.

Their apparent solution is to send a technician to replace the DVD drive in a computer dating an hour with parts refurbished.  The DVD drive never worked.

This is an unacceptable solution to what I think is a relatively simple problem.

Dell has dropped the ball on this and will get the computer if a fairer solution does not materialize.

 

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Drives

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