(Redirected) Serious problems with computer Inspiron 15, 7000 series

I bought an Inspiron 15, 7548 end of may 2015. I bought to use for work and college classes and bought Adobe PhotoShop Elements and CorelDraw x 7 software (after PhotoShop has not worked) for photo editing. The screen resolution is so high that I see even the buttons program, Windows Picture Viewer and many other programs. They appear in and 1 "x 2" square in the center of the screen). Can I decrease the resolution of the screen with less desirable results. The laptop also freezes at random and must be delivered to work again. There is also a major shift by typing in Word 2013, Facebook, Tumblr & Pinterest. I spent 8 hours trying to get some sort of resolution with all the problems only to be told by Dell support that he's spent 30 days return period and there is nothing they can do to help me. I'm just trying to get this fixed, replaced or repaired (at this point, I would like my money). I can't talk with anyone in the United States (not Dell policy) and do not know where to turn. I started to document (images and videos) many questions that keep appearing daily. Technical support tells me the question with the hi res screen is a known issue and they are sorry but there are no miracle or patches. I even took off from work and led to their location in Plano, TX to try to get ANY kind of help. No luck there. I work inside and many of our technicians look at there, both say there are problems with the laptop.

Anyone know who I can talk to (a person in the United States would be although I was very missed by India support person I spoke with last) or where I can take the laptop to someone with Dell show what is happening with it? I am at a loss here. I am a mother single life work paycheck to paycheck and spent over $ 1500 on this laptop and the software I can't use. I own a very expensive paper weight now. Any help would be greatly appreciated.

Hi jbills8778,

Please repost this in the laptop computer forum to help with your problems. We have great people who can help you.

http://en.community.Dell.com/support-forums/laptop/f/3518

Tags: Dell Products

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