(Redirected) Where is your professionalism, Dell?

I ordered a Dell through Costco.  My order has been delayed THREE times.  Assuming that this third delay of command goes as planned, it has been a MONTH AND A HALF because I ordered the computer!  I can't get answers from Costco because Dell tell them nothing more than the "shortage of parts", and I can't not responses from Dell - partly because I have not my "Dell order number", and in part because THEY SAY not THEIR CUSTOMERS ANYTHING.  Communication is TERRIBLE.  What kind of society remains in business with the customer service that terrible?  I contact Dell customer service with my purchase as well as the 'order number' order number of that on the Dell tracking page.  On this page, it seems that my order was CANCELLED three times.

I asked the last representative how I should know it will not be cancelled again, and he said that since it is labeled as 'In Production', he would not be cancelled.  I informed him that whenever it was cancelled, it was already 'In Production' before the cancellation and that I had NEVER cancelled the order, not only once!  He simply tried to keep assuring me that this time that it will not be cancelled.  I asked him why I should trust, and all he could say was, I assure you, it will be available.  Needless.

I'm next to me now, I can't even see straight!  I have pictures to treat for competitions and for clients, and I can't do WITHOUT MY COMPUTER!  I'm in a blind rage, and I don't know WHY I can't get help.  This will definitely be my last Dell product, and I want to know all that they should NEVER order via Dell because society no longer trust.

Binna-

.

Tags: Dell Products

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