(Redirected) Windows Update disabled

I bought a Dell laptop with Windows 7 OS pre-installed. I don't know how but then, since a month ago, when Microsoft has stopped support for Win XP, I think there is a problem (a problem downloading from Adobe) & suddenly the update of Windows my operating system Windows 7 has been permanently disables. During these periods, I ran the pillar to post to sort out the issue, but all in vain. When I contacted Microsoft customer service, they asked me to contact the OEM manufacturer to resolve the issue. And when has contacted Dell customer service I was told give Rs. 1374 to reload the operating system. Sir/Madam, I am on a work of tourism & why should I pay more, for which I had already paid for. In addition to a shock! When I tried again to contact Microsoft via chat today on May 20, 2014, I was told that my version of Windows 7 OS is not a real. Wow! Microsoft Portal @ self-help is too not correctly detect the question. This is why my antivirus also does not work. Every time I have is maybe not able to achieve the OEM operating system CD. I am too a malcontent with the kind of support you provide. Please help me solve the problem.
LAURENCE

Post was moved to the software and operating systems.

http://en.community.Dell.com/support-forums/software-OS/f/3524/t/19584933.aspx

Tags: Dell Products

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