Refund cancelled subscription

Hello

On January 16, 2016, I tried to purchase 1 license for a stock of video under my creative cloud account.

On the first try, I was redirected to the homepage with the message: "year error has occurred, please try again."

So I tried again and once more. All the 3 times I got the same message.

Half an hour later, my credit card company called me, saying that my card had been blocked because of suspicious transactions.

Turns, 3 orders had been processed and my credit card was billed 3 times.

I called the same day Adobe support and promised video 2 undesirable would be cancelled and I would like to be reminded to set a refund.

Two things didn't happen, so I cancelled the 2 licenses myself in my account.

In a following chat session, I was again promised that I would get a refund for video 2.

Since 16 January, I had 10 and 2 phone calls with the support team chat sessions (I saved transcripts of these chat sessions).

In each of these sessions, I was promised you contacted in 24 hours (or 2-3 business days, depending on the employee).

Basically, I'm pushed and get promises over and over again for 45 days now, but nothing has been resolved.

More than a week, I called headquarters in my country (NL) to help me move forward.

They gave me an e-mail address, on which I wrote the above statement. So far, no one has contacted me.

I was patient and polite all the time and so very frustrated because I just want my money.

Please help me get this settled.

Refund has been processed and you will receive the funds within 3-5 days.

Kind regards

Bev

Tags: Adobe Stock

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