Reminder in Group application

In the application of COD/CRM grouped using reminders, I try to understand how a reminder is sent to an agent. I tested this feature and concluded that when a reminder is left and an agent becomes available, the agent receiving the call will be unavailable and answer buttons and the decline on communication tools become available, but agents phone does not ring automatically. The agents telephone does not ring until it clicks on reply.

What is the expected features?

I expect that when the agent became available, the phone of agents would sounds and that they would be linked to the appellant.

Is there a configuration change that can cause the phone agents automatically sounds a reminder?

Thank you

Jim,

Unfortunately there is no way to auto does not accept a reminder. The agent must click on the 'accept' to get the phone to ring.

Dave Shuger

Tags: Oracle

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