RemoteScan & Citrix Xenapp 6.5 crashing issue

We run RemoteScan v9.706 in our environment with Citrix xenapp 6.5. We have some users report the citrix session crashing in the middle of a scan using the remotescan software. The crash does not seem to match the frequency or number of pages, but happens enough to disrupt the workflow of our users. This never reported, are there suggestions to solve this problem?

Hello. From your description, some troubleshooting may be required before we can imagine what could cause this problem. Please contact our support at [email protected] team.

Tags: Dell Tech

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