Remove a license

Hello

We only need a license now, because we sold our store online.  How do we stop paying for two licenses?

Thank you

Jane, in order to cancel your subscription, please Contact Customer Care

Tags: Adobe

Similar Questions

  • you need to remove the license from computer to move to another PC.

    you need to remove the license from computer to move to another PC.

    It is all the information that I have and you can get on the product. I don't know when and who has been sold, or whose key is. Asked me to pass the software of an older laptop to a new laptop.

    Good luck with that.  Without a legitimate serial number, you're stuck.

    Download the Pro or Standard of X, XI or Acrobat DC versions

    Nancy O.

  • How can I remove a license?

    Instead of adding images to my library, I got the license.  I can't figure how to remove the license and have looked everywhere.  I need to remove them because I will only use a single image finally of those I have a license.  Thank you!

    Hi Cheryl,

    Please verify your account. I have credited 7 licenses to your account.

    Kind regards

    Gerard

  • How to remove a license?

    Hello

    I pay 2 licenses but I wish I had 1 single license. How to remove the second license?

    Thank you

    Leonor

    Hello

    If this is a creative cloud license you can contact the Support from Adobe to cancel/remove the license.

    If it's a perpetual license of the serial key, you can contact the Support from Adobe to cancel/remove the license.

    If it's a volume license purchased through resellers, you can contact the dealer to cancel/remove the license.

    Contact the customer service

    Thank you.

  • remove the licensing team account

    Hello

    I would like to remove a license under my account team under " " [email protected] "." It is a supplementary account of Photoshop. The last time I tried to contact, I've been waiting for a long time, and nobody has gotten back for me. Please cancel this additional license before the next invoice

    ~ Alex

    Please see this link to remove a user:

    https://helpx.Adobe.com/creative-cloud/help/manage-teams-membership.html

  • Remove the license unassigned

    Oday, I ordered a license After effect and made a mistake and ordered another... How do I remove the license unassigned

    You have two unique app team CC. To get one of them canceled, you must contact the support team CC. https://helpx.Adobe.com/creative-cloud/creative-cloud-teams.html

    Concerning

    Stéphane

  • How do I remove the license invalid CSA of VMS

    I downloaded a license file to my VMs 2.2 server, but it is showing as invalid. I would like to just go out there. Is this possible?

    Go to the \Program Files\CSCOpx\CSAMC\cfg and delete all the files lic that are invalid or duplicates and re - import. If this does not remove all the .lic files and reimport all. This will fix the problem.

    Be sure to note all messages.

  • remove the license for a pc that is no longer available? / Licenses as alte, kaputte Rechner entfernen

    Wie die of ich kann Lizenzeintrage entfernen, wenn ich keinen Zugriff mehr auf den alten Rechner habe?

    Alles was ich habe ist die Lizenznummer.

    How can I remove licenses for a pc that is no longer available?

    All I have is the license number.

    Contact Adobe technical support via chat and ask them to reset your activations.  They are available during the week.

    Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Serial number and activation support (non - CC) chat

    https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

  • Stock Adobe watermark not removed after licenseing images in the library.

    I added several images for my first Pro CC project (2015).  The client likes to change it, so I went back to concede the images to remove the watermark. The licenses of images in my library just right and my monthly statement of image is reduced by one.  However, the image in my project still has the watermark.  Only way I can remove it is add the newly authorized version tot eh project, replace the images and then delete the original image of the water - a marked.  I thought that once I have a license of the image in the library of my projects were supposed to be updated automatically?  What I take this manual step for each image that I used in my project or I missed a button "replace or update" easy somewhere?

    Thanks for the reply from Brad!  I appreciate that I was not doing something "evil".  Help my sanity! It is therefore regrettable that most customers want to see the project as it will be no watermark, so its normal to the top on a white background and crop an image to fit a video composition and or corrections of color for a client.

    I found the work around others who seek to solve this problem in their own first Pro CC projects (2015):

    1. Make sure that when you add an image to your library project, it goes to your project folder.

      1. You can set the type via FILE | PROJECT SETTINGS | RECORDS OF WORK. Look for the entry CC libraries downloads and change it 'even in as project'

        1. This will create a "Libraries CC downloads" folder in your project file. When you add pictures/videos to your project, it will save them here.
    2. In your Premiere Pro library window, you can then add filigranées images to your project in Ctrl or right click on the desired image and selecting Add to the project.
    3. The image/video watermark will be added to your project window in Premiere Pro, in the file in your project folder and can be added to your mounting sequence / timeline (s).

    NOTE: This is the trickiest part.  In the Adobe training videos, they say everything you have to do is license then the image in the library and delicate images update automatically in your project, however, they did say not unless you directly change the image (i.e. of Chromakey, color correction, etc.) it will be is no longer auto-effacer the tattoo once licensed. (According to Brad Lawryk, you could potentially do all these things by using an adjustment layer, then move a license would be auto-updated your original unmodified image/video (I have not tested it yet).) If you do not use an adjustment layer, I found two solutions for updating your images to the new non-watermarked version.

    SOLUTION 1: Delete the original (watermark) image in your project folder and replace it through the 'library' agency CC window and then allow the Agency in question to the image/video non-filigrane

    1. These steps assume that you have changed not original filename watermarked for example, let's say the image watermark of origin you used recorded in your bin organization named "park bench". Assuming that you also set up the project to save added pictures/videos on your hard disk to the project, as described above. If you have changed the original name of the video, the following instructions will not work.
    2. Open your project from the body with delicate images.
    3. You use Finder on MAC or Windows Explorer, find the image or video that was recorded originally in the libraries of cc file downloads when you have added the watermark version and delete your file CC libraries download on the hard drive of your project.
      1. This will result in a missing/no related video/image in your Premiere Pro project window.
    4. In Premiere Pro, use the library to add the image now under license to the project.
      • This will result in an image duplicated in your project Panel and a new copy of the image/video not filigranées in your libraries CC downloads folder.

        • If the original image/video has been called "bench", you have now a new one called 'Park bench_1' or something similar so added to the location of project as the first picture in the body.

    • The original image "park bench" will always be that active in the sequence of project however and can now be stated as unrelated.
  • Your hard project in the folder library CC download, you will have a new image or a video called "park bench".
    • If you did not remove the original in step 3, then it may be among the 'Park bench_1' as good and the rest of these steps will not work.
  • In your project window, select the new 'Park bench_1' that you added (it is allowed without the watermark) and delete it.
  • Now SAVE and CLOSE your Premiere Pro project.
  • Reopen your project of the
    • Agency will now go and find the original image/video name in the folder downloads of CC library and Ottoman, each instance of "park bench will magically be replaced in your project with the new image and video non-filigrane.

      • Body may give you a message saying something has changed in this well, but it will allow you to charge it or link that he and you'll be ready to go.
  • SOLUTION 2: Use the REPLACE WITH CLIP function in the body

    1. Open your project from the body with delicate images.
    2. In Premiere Pro, use the library to ADD the image now under license to the project.
      1. This will result in an image duplicated in your project Panel and a new copy of the image/video not filigranées in your libraries CC downloads folder.

        1. If the original image/video has been called "bench", you have now a new one called 'Park bench_1' or something similar so added to the location of project as the first picture in the body.

          1. Original image "park bench" will always be that active in the project sequence.
        2. Your hard project in the folder library CC download, you will have a new image or a video called 'Park bench_1' or similar as well since the hard drive project or the project itself likes to have two the same exact file in the same place at the same time name.
    3. In your project window, select the new 'Park bench_1' that you added (by simple click on it) (it is allowed without the watermark).
    4. Then, Ctrl or right click on the image/video in your sequence/project schedule and select REPLACE WITH CLIP | OF THE TRAY.
      • Repeat this step for each instance of the image in your timeline.
      • Check watermarks went to each instance of your sequence.
    5. Now you can remove the old watermark image/video original of your project window and your record CC download library on the hard drive of your project.

    I hope that these steps will help other people who found themselves in my bind even in that I was.

  • How to remove the license

    Hello

    I'm the IT in our office and I had a user, use Adobe Acrobat Pro DC trial while we were working on obtaining a network license. Since then, we got a network license and now when my user tries to use Adobe, it gives a message that the Adobe trial period has ended.

    Note: I had called subject to a similar problem before where we had bought a commercial version of Adobe and then tried to move a user on a network licence.

    I had a chat for hours with an Adobe representative who entered in the SLStore and deleted files.

    Question: What is the process to remove any duty-free old forgotten in Adobe get up my user and running?

    Hi jeremyg39710627,

    View the files in the folders & then navigate

    • C:\ProgramData\Adobe\SLStore
    • C:\Program Files (x 86) \Common Files\Adobe\SLCache
    • C:\Program Files (x 86) \Common Files\Adobe\Adobe PCD

    Erase the files.

    Launch Acrobat & trying to activate it.

    Kind regards

    Nicos

  • Try to remove unused licenses of our account team

    I am trying to remove a unused and not necessary of our team account CC license.

    Apparently, you need to get in touch with the help to achieve this. I have been in contact three times now, referred to the wrong division, says he must get to the phone and I will be called directly and absolutely nothing has been done.

    It really seems that it's ridiculously hard as we continue just pay for something that should not. As a small start-up, this is a massive problem and I lost hours now trying to get it rectified.

    Why can't not an administrator just add or remove licenses as they see fit? More importantly, just how this sort so I don't have to keep coming here?

    Jack

    Hi Jack,

    I apologize for the experience you have had so far.

    Please access the link: Contact customer service

    * Be sure to stay connected with your Adobe ID before accessing the link above *.

    Also if you have a file number provided by the support for your interaction, let me know so that I can get it resolved for you.

    Kind regards

    Sheena

  • Remove unused licenses, such as discussed in March

    Its very difficult to remove licenses. In March we asked to remove 4 unused licenses. We have been called and said that we were still paying up to 12 months (!) on these unused licenses. Instead, we opted for a discount (pay half and stop using them today).

    Licenses, however, are still there and we still also pay the full amount. Please delete as discussed previously and make sure that the monthly cost reduction is applied accordingly (with retroactive effect from March).

    Hello

    Please contact support by calling/chat for cancellation requests and billing queries:

    Contact the customer service

    * Be sure to stay connected with your Adobe ID before accessing the link above *.

    You can also check the help below document:

    https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - General conditions of subscription as well.

    Kind regards

    Sheena

  • Remove the license

    Hello

    I have 4 licenses, but afterwards, I need only 3. I deleted a user, but the license is still active. How is it possible to withdraw a licence?

    Thank you

    Emese

    Hello clementine,.

    and that's why you should ""call to customer support " and it may be necessary, this" ""you have to cancel your existing subscription '. ""

    For other questions, click on the http://helpx.adobe.com/contact.html until your arrival at the 'cat'. If it is 'open' (ago opening hours) Please use it, I personally had the best experiences. I quote Adobe Preran employee: the chat button is enabled as soon as there is an available agent to help.

    Hans-Günter

  • Remove the license from account

    Is it possible to withdraw a license registered to your adobe id without transferring to another user?

    Perhaps. I am sure that we all have our own ideas of what should be easier.

    But Adobe has a process well established for license transfers

    Transfer an Adobe product license

  • How to remove a license/seat Creativ-Cloud for teams?

    There someone now how to remove a seat/user of the creative cloud for teams? I have a unused seat and wants to get rid of it.

    It does not seem that Adobe still wants to share this information on the faq. I understand that I must eventually pay anyway, all year

    but really, I don't want to pay for this unused seat for the rest of my life...

    Thanks in advance!

    Hello

    No way to remove it yourself, you must contact the customer and normally they will remove it without any problem.

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