repair of 0x6976ea96 installation error

I have seen this in many places, but no one has posted a solution.

The MS Malware tool found a virus so I ran repair on your desktop-oem XP sp3 after that I got rid of the virus.

During the phase of component to register, I get the error "unknown software exception". The installation program (repair) does not end.

If I try to restore files using Bart PE I can get to the point where he will ask me to activate XP. However, the activation dialog box does not appear - simply on the office and the cursor. No special technique, no just the paper start painting. I left it like that all night and nothing ever happened.

Q1 How can I get the installation program (repair) to complete? (what is 0x6976ea96?)
Q2 How can I find out which component is causing the installation fail?

I have 3 valid versions of XP without svc pack (old) SP2 and SP3, I also Hiren and Bart PE

I tried reg restore using Hirens.

done this for 5 days... nothing works.

Hello John_123456789,

It is possible in this scenario that the effects of the virus cleaned are still observed.

Please take a look at the following article:

http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Let us know if that helps.

Best regards

Matthew_Ha

Tags: Windows

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