Replace broken HARD drive: need a

Hi, I have a desktop HP Pavilion h6310y, Win7(x64). 6 GB ram, 1 TB WD HDD.

The drive has crashed. He was giving me problems for a while now, but now he's dead. I ran diagniostics standard hp bios on it.

Error code: BIOHD - 1

Error: Fail to communicate with the device.

Contact HP support.

The computer and the drive is out of hub, so I'll just have to replace.

I can go to Amazon and buy a.

But my question is:

1. do I need a disk with Windows7? (I have no cause).

The computer would have a partition on the hard disk with it.

2. I did the DVD of recovery before it crashed, as the system image on the external hard drive. This will be enough to reinstall?

or I have to order DVD of Win7?

3. How can I order the DVD if I need one? I wanted to call HP and ask, but they will supposedly, charge me to ask, because I'm out of warranty.

Thanks in advance for your help.

Michael

Hi Michael,

To answer your questions in order.

1. everything you need to buy is a new hard drive.

2. you can use your recovery DVDs to reload the operating system on the new HARD drive, or the best option would probably be to load the Disk Image as this will reload Windows in the exact state wherever it was when the image was created.

3. If you ever need to, you can order a set of replacement recovery disks using the link below.

http://support.HP.com/us-en/document/c00810334

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: HP Desktops

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