Reports on problems and Solutions window opens at startup even if a Check for Updates says that everything is up to date.

How can I stop this window open whenever I start my computer?  When I check, all updates have been applied.

Download updates for Windows

There was a problem with Windows , which leads to stop working correctly.

Your computer may run out of updates that can help improve its stability and security.

Go online to search for and install the Important updates and recommended.

  1. Click here to access the Windows Update Web site online

  2. In the left pane, click check for updates. If updates are found, clickview available updates.

  3. Select all important updates and then click install. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    Note
    If you have activated the automatic update, you can not see important updates listed. If this is the case, the updates have already been downloaded to your computer.

Hi Barbara,

1 when was the last time it was working fine?

2. did you of recent changes on the computer?

It is possible that some third-party programs installed on the computer is triggering problems and solution window to pop-up at every reboot.

I suggest that you perform a clean boot and check.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

If the previous step fails, then check the event viewer for the cause of the issue and after return with details.

What are the information contained in the logs of the event (Event Viewer)?

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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