'Restart' does not about 5-10% of the time.

Sometimes, I'm stuck in the "restart".  The screen seems to work fine, but she remains stuck in the "Shutting Down" mode, and he continued all night.  The only way I could get it working again is to unplug and reconnect the power supply.  Any useful suggestions?

Hi ronaldnaylor,

  1. Did you the latest changes on the computer?
  2. When was the last time it was working fine?
  3. You have security software installed on the computer?

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check.

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

Tags: Windows

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