«.. . restarted quit unexpectedly or encountered an unexpected error. Windows Setup cannot continue... »

"The computer restarted unexpectedly or encountered an unexpected error." Windows Setup cannot continue. To install Windows, click "OK" to restart the computer, and then restart the installation. »

I have this error message and called technical support from microsoft, we have tried to reinstall Vista again once I had tried three times with the same error message. It would freeze to "complete installation." even let him all night to see if he needed more time to complete on its own, but nothing helps...

the technician told me I have a hardware problem, but when I installed XP on it everything works correctly.

It's a new pc and a clean install of Home premium. I re-post this question since yesterday

Hi evan9074,

So was the question then? You can run the Windows Vista Upgrade Advisor to see if there are compatibility issues that you have with hardware or software that would prevent an upgrade to Windows Vista.

I hope this helps.

Brian
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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