Return policy for the laptop. 2 questions please.

Hello world!

I bought some computers laptops and desktops from HP over the years but never had back none of them until my recent order.  I recently placed an order on the laptop but I found a better computer hp laptop at bestbuy, so I called and cancelled the order (only after 15 hours of the order) but HP CS rep would not let me Cancel.  She told me to just leave it delivered and return it once I received the laptop.  HP will pay for return shipping charges and give me a FULL REFUND; which means that they don't give me the refund less shipping fees.  I asked to confirm what she has told me that I will receive my full refund for my order and HP will send me a return shipping label at their cost.  If this is true what she told me, then HP has the best customer service out there.

My question to anyone who has purchased and returned HP stuff is it is true about what the CS rep tells me?  Moreover, I get free shipping on my order if it makes a difference.  I pray for your opinion on this please.

Thank you all for your time and happy thanksgiving to all!

Micca1234

See the following page HP Shopping "Returns and exchanges" on their return policy / exchange:

Return exchange

Exchange & return policy

Return period

We encourage you to try your products immediately so that if there is a problem, you can return them before the return deadline. We accept returns and exchanges up to 21 days after childbirth, except on open software box, printers Designjet Z2100 series, HP Color LaserJet CP6015dn printer, and gift cards (except where required by law). After the period of 21 days, you can get support for questions of HP customer service product.

Credits

Credit for Returns or exchanges is given when confirm us the receipt of the goods. Please be aware that your financial institution may take 5 to 7 business days to process your credit and let the account in your account.

Refunds

Tax (if any) is refunded with returns.

Original shipping and handling are not refundable.

When you return the items in a group of items purchased, the remaining amount spent maybe is more eligible for a discount, you may have received (for example, for gifts with purchase, free gift, purchase in quantity). If this is the case, the discount is subtracted the price paid for the returned item. To receive a full refund, all items in the original purchase must be returned.

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