RoboHelp HTML 9 crashes often

Similar Questions

• RoboHelp HTML v5 Crash when I try to open the topic

  I did a minor change on a small subject in an existing project. RoboHelp crashed before I could save. I have finished the task and reloaded the project in human resources and received this msg:
  
  The reference to the file "C:\help projects\UW\IDI UW\Chap 15\file:\C man.css" to the folder "'C:\help projects\UW\IDI UW\Chap 15\syndrome.htm' contains illegal characters and do not appear in the project manager.
  
  HR crashed again. I loaded the file referenced in Internet Explorer, find the funky path displayed on the error msg, modied it and saved the file. When I tried to open the project in HR and open the topic, I got the error again, but HR crashed. Completed the task w/Windows Task Manager, responsible for HR and opens the project. Then I deleted the subject offending and reimported it from a MS Word file. No error MSG, but HR has crashed again.
  
  I was able to change something else, save and regenerate. However, now HR block any topic trying to change. The last time I worked on this project was 11/07, and everything went well then.
  
  It's late Sunday night. I'm puzzled. Big question for a Monday morning. Any ideas?
  

  I decided to try the oldest trick in the book and restart the computer. That solved the problem! Duh!

  However, I need to modify the indexes on the project and HR crashes when I try to open the index Designer. I have not tried to restart. I'll open another topic on this one. I found many problems with HR crashes, and maybe that will help someone else, when we have a resolution.

• RoboHelp HTML 7 crashes

  My project is suspended - becomes insensitive - when I try to import an image or topic. Any help on this would be appreciated.
  
  Thank you!
  Andrea

  Hello Andrea,

  You get the dialog box to browse your hard drive for the image or topic, or HR crashes immediately upon your clicking the option to import and the dialog box browse never appears?

  If the latter happens, did you recently used a Setup dual monitor, including using a projector? It is possible that the browser window is actually opening, just beside your screen. You can fix this by going back to the configuration and performs an import, moving everything on the right screen, then switch back to the single monitor so that things are there.

  I don't think it's possible to move boxes of dialogue with the same full windows controls, but you can try it. Response to see Rick in another thread. I use this forceWindowVisible utility myself, and it works to draw the dialog boxes in the view.

  Hope this helps,

  Ben

• RoboHelp HTML crashes after emptying a project

  Hello
  
  I use Framemaker to do most of my creation and then import the files into RoboHelp HTML to generate HTML Help. As the first step of importing the files, I have to delete all the topics, table of contents entries and entries IX of the RoboHelp project. If I do this, I find myself with duplicates everywhere in the project.
  
  After the project I have empty and try to save it, HR goes belly up and I have to click through two sets of dialog boxes "Adobe Robohelp 7 has encountered a problem and needs to close." After you click 'Send error report' a dozen times, I wonder if there is anything I can do about this problem.
  
  Thank you
  John B.

  Hi all

  John, I couldn't help but notice that you said you are trying to delete ALL the content of the project. And here's where my instincts tell me the lies of the question.

  My thought is that you could take the following approach. Create a unique topic. One that will never exist in Framemaker. Only in RoboHelp. Then forget about this topic. Don't delete ever or something. Then, when you do your own out, I would take this approach.

  Clear the table of contents and Index. Does not matter the order in which you use. These first hunting just as you shoot. I say FLUSH these, because they depend on the content in the topics.
  Rinse the subjects. Hey, all, but the only subject which should remain.

  Here, my thought is that if you remove the entire system's RoboHelp goes belly up with no subject. And if you deleted the items first, RoboHelp can be gobs of updates gagging as she foolishly tries to follow all the sudden broken links to table of contents and Index items. That is why I proposed these as a first step.

  Please give it a go and let us know if it helps... Rick

• Why RCS invites me to check the. XPJ file when I open RoboHelp HTML?

  We just upgraded from X 3 to X 5 and started using RoboSource Control. We currently have a dedicated server machine and the machine 1 client (we will add 3 client machines more once I have solved all the problems with this one). I've implemented on each machine so I can open projects to help with RoboHelp HTML working folders.
  
  The problem here is that I often get the following message in a dialog box when I opened an HTML HR assistance project:
  
  "To add information from version control for this project, the files in the list below must be retrieved from version control. You want to extract these files? "(The only listed file is the.) XPJ file.)
  
  I believe that this message after that I opened this particular project to help on the other PC. For example, I opened help A project to the server. If I close it, I can re - open the project for help on this machine several times without receiving the message. However, if I then open help project A on the client machine, I get the prompt to extract the XPJ file. If I check, I can then reopen the project on this machine several times without receiving the message. Of course, if check the client machine XPJ file, I get the prompt on the server to check the next time I'm going to open it upwards from there.
  
  Thoughts?

  Download the latest version of the version control database XPJ file.

• Taskbar crashes often, but everything else works

  My sister has a HP with Windows Vista.  Recently it started to act up.  The taskbard crashes often through all day, but everything that is currently open would continue to operate.  When this happens, she must do ctrl + tab to navigate between applications and browser.  The only way I know how to unlock the taskbar is by pressing ctrl + alt + delete, then esc.  It solves the problem temporarily, but it's really annoying.  At first I thought that his computer has been infected by a virus, so I did a complete system restore, but the problem persists.  Help, please.

  Without guarantees, try this...

  Press Ctrl + Alt + Delete keys together > Task Manager > processes tab > right click on explorer.exe > end process > file > "new task (run...)".
  > Type explorer.exe > OK

  Check the taskbar again. It's still freezing? For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• My computer crashes often enough, how can I avoid this?

  My computer crashes often enough.  Is there something I can do to prevent this?

  Hello
  Follow the steps described in this guide: http://www.selectrealsecurity.com/slow-computer/
  It provides simple instructions on how to speed up a slow computer. If you have any questions, just ask.
  Brian

• RoboHelp HTML Version 7 - when does end for Version 7?

  I will repeat the question in the case: RoboHelp HTML Version 7 - when does end for Version 7?

  Thanks, Chuck

  You say 'I'll repeat the question in the present case' as if you've been ignored. Where did you go after because I didn't know asked recently.

  I understand the policy of Adobe support for the current and previous version. That would mean support ended with the introduction of RoboHelp 9 which was around June 2011.

  For the most part, you should get all the support you need here, but it will be limited to supporters of the forum are all passed to later versions. Therefore, until we can remember.

  Whether or not stick you with your current version will depend on your outings. If it's CHMS you should be fine and Print will be OK as long as stick you with a version of Word taken in charge by Rh7. If you need to generate WebHelp, expect all sorts of problems for which there is no solution.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML Version 11 and RoboHelp HTML to 2015 - why SEARCH has stopped working

  Have a Robo HTML V11 existing project that has generated hundreds of times successfully. Updated for Robo 2015, copied all project files in a new folder.

  1. Convert the copied project of Robo2015
  2. Generated WebHelp and copied to the server
  3. Continually receive error message when you try to use the SEARCH.
     Receive the following error messages:
     
     Then
     
  4. Cannot clear the error or reset the SEARCH.

  Reinstalled Robo HTML V11

  The original project folder has been opened in RoboHelp HTML V11 and now this project, when generated, no more a work of RESEARCH.

  Tried to delete the whxdata folder in the hope that will regenerate recreate properly, obviously did not work.

  Can someone shed light on this situation and provide a solution. I have updated the online help for the application, but may not post an online help system that doesn't have a SEARCH function works

  I just remembered this thread.

  https://forums.Adobe.com/message/8034185?TSTART=0#8034185

  Worth a try?

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML 10 print output contains the code for all the headings on the pages on the screen.

  Hello

  When I generate output files using RoboHelp HTML 10 printed Documentation, the pages on the screen containing code for all items on all pages. When I print the document, the code has disappeared. Anyone know how I can't view the code on the screen?

  Thank you.

  Please do not take into account. I chose to show hidden text in MS Word and when I disabled the check box, the strange code on the screen disappeared.

• RoboHelp HTML Version 11: Where can I find the version of RoboEngine which comes with 11 HR?

  I ask this question because the guide using RoboHelp HTML 11 said that the new context-sensitive Help API is only supported with RoboHelp Server or RoboEngine 3.0 or later version.

  Since we are considering deployment of WebHelp and WebHelp Pro to a web server hosted by company (instead of to RoboHelp Server), we want to assure you that we can use the CSH API to call the CSH subjects.

  Thank you.

  Carol

  Hello

  You need not RoboEngine (former name of the HR server?) You can simply put your files on any hosted platform and use the context-sensitive help api.

  Are what API you referring? You can still use sensitive context help, whether you use additional products.

  Kind regards

  Willam

• Editing outside of Robohelp HTML source code

  If I had to change my RoboHelp outside RoboHelp HTML source files, recommend the community? Notepad? WordPad? Word? If you want to know why, my boss won't pay for another license for RoboHelp.

  To save $30 a month for a subscription!

  Notepad or any text editor is very well. No doubt you then copy files to a machine with HR to update the output and research etc. Do not use Wordpad or Word.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• How can I understand what this feature in robohelp html 10

  How can I create what's this feature in robohelp html 10 project.

  Try to use the tool Help What's this composer in the Tools tab, if you use the HR for the Word application. If you use the HR HTML, depends on your type of output.

• importing FrameMaker 7.2 to RoboHelp HTML files does not work

  Hello

  When you try to import files FM 7.2 RoboHelp HTML 10, I get the following message:

  "This operation cannot be completed without FrameMaker. Install FrameMaker and try again. »

  I have FrameMaker 7.2 installed. So why I get this message? More important still, why didn't it work?

  Thank you very much in advance for all the tips!

  Donna

  P. S.

  Tried to save the book .mif file and import the .mif, but again received this message.

  After contacting the representative of cat from Adobe, the answer is that the HR 10 does not support FM 7.2. HR requires FM 8 or later version installed:

  "You can create a RoboHelp project by importing FrameMaker books or documents." Import of these files requires than FrameMaker 8 or later installed on your computer. »

  http://help.Adobe.com/en_US/RoboHelp/RoboHTML/WSF26099DE-20C9-4488-8187-4383A5661229.html

  Thread closed.

• How to buy a license for RoboHelp HTML 7?

  We have the discs and the key to our original license, but now we want a 2nd license.  I want to give someone $999, but I don't know who to give.  Anyone know anyone who can sell me a license for RoboHelp HTML 7 (I have the disks).

  You may be able to buy a volume licensse for Robohelp 9 and apply for a license for Robohelp 7.  It depends on if it is available to allow us to or not.  Call 800-443-8158 and select option 1 to speak to a customer representative of Volume Licensing Service.  They should be able to determine if this is possible for Robohelp or not.