problem installing drivers on my HP Photosmart Premium C310a

For some reason, out of the blue my printer has stopped printing from the computer.  After having gone through the troubleshooting of HP and told to download the updated drivers to update, I downloaded and tried to install the drivers for my printer Wireless C310a but keep said that the installation failed because it cannot locate the C:\Users\Jeanelle\AppData\Local\Temp\7zS655A\Setup\hpqbhp01.exe

I don't think I can use the solution using the cd because it is a wireless and never used the cd initially set up printer and install the printer in the first place. I appreciate your help for this problem.

Hello luvridinghorses!

I'll do my best to help you get your printer print again. Based on the information you provided, the error indicates the facility is looking for a files 'temp' folder which is where go downloads. I think you may have success using the software disc supplied with the printer if you still have it.  Do a test and if that doesn't help you, what is the operating system of the computer you are trying to install this printer on and what is the IP address of the printer?

Tags: HP Printers

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