Satellite C850-19Z - display backlight problem

Hello

I bought this laptop about a year ago and my laptop disappeared for about 2.5 months.

The screen went black suddenly.
We used an HDMI cable to connect our laptop with our TV screen, and then it worked perfectly.

So we thought (while even shining on the screen with a flashlight) that the backlight is somehow be disconnected or broken. Because sometimes the screen turns on for a few minutes and then it turns off again.

We had our laptop to our shop in the first week of October.
He send to Toshiba and they replaced the hard disk drive (when it wasn't really something goes wrong with it).

But yeh we went it like 2-3 weeks later and initially it seemed to work once again, but a day or two later it returned to the black.

We shot new, we returned there again after yet 2 or 3 weeks, I did not what they have changed, but they have installed software to check the health of the screen.
Everything went well until see a day or two later that there was no light at the end of the tunnel.

Now it's back to the store AGAIN and I wonder or it isn't some distance that I can use that they actually give me a new laptop or replacing the entire screen or something instead of turning around.

Toshiba has a good brand name in Belgium but I am far from happy with the services that have been performed up to now.

Best regards

> Now it's back to the store AGAIN and I wonder or it isn't some distance I can use they really give me a new laptop or replace all of the screen or something instead of turning around.

Usually the laptop is covered by the limited warranty of one year.
During the warranty period should be set the laptop free for free, but to my knowledge, you won't get a new laptop, but defective parts will be replaced.

> Toshiba has a good brand name in Belgium but I am far from happy with the services that have been performed up to now.

Well, it s Plains still if a device starts to malfunction. But the electronics are very sensitive. It's so any portable computer from the manufacturer; just something like that happens in the world of computing world.

But the fact is that should fix the laptop for free to your full satisfaction. If the laptop does not work, service provider contact allowed in your country again and ask for the manipulation of the Fryer

Tags: Toshiba

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