Satellite L500-1DT - unable to read discs

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• Satellite L500-1DT: HDD Recovery of Win 7 is stuck in an endless loop

  It's a so detailed bug report please bear with me.
  If you can help, or can confirm that you have had the same thing happen to you, I will be grateful.

  I've owned several Toshiba laptops before and I've even worked for Toshiba so worry, I like the machine. But I have a problem with his recovery software. I just bought a laptop Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I have to sometimes panic calls from field in the sense of "it became too slow", "How do I get rid of the accumulated junk", "maybe he had a virus" and so on, the first thing I checked was ASR, which is how to bring the HD to "like new" condition.

  So I started out in the machine, replied to the questions until I got in the appropriate operating system, then led the program "make a recovery DVD. Double layer DVD checked ok. With the freshly made DVDs, I swapped the HD for a spare part, I had (much less: only 40 GB instead of 320) and started the rescue DVD hoping it would fix my own system to the blank disc.

  He did repartition the drive according to its schema, with more or less half the space for Windows and the other half for the data, including the recovery files. He did install the system in the Windows partition. It was then restarted in Windows 7 installed in order to complete the installation. There, the trouble began: an endless loop of reboots for hours until what I stopped it.

  Loop:
  * reset
  * black screen with bright logo 4 color windows «windows startup»
  * black screen with slight blade and "Setup prepares your computer for first use.
  * blue white screen "Welcome" with "please wait" and the crossbar with green blob, saying "the installation may take several minutes. Please do not interrupt or shut down the computer! »
  * blue screen saying it stops

  Repeat the above forever.

  I saw him restart way more than 10 times over several hours. And whenever he's faking, that this is the first time she did it. Of course, this is not normal!

  I tried to stop with ctrl-alt-del and the Task Manager, but the white screen would go even the Task Manager, making it difficult to kill any process or even inspect what they were on top. I stopped it by holding down the power button until it shuts. Then when it restarts it said that if I wanted safe mode. I tried. He went into the routine above and at one point he says that he could not proceed with the installation, if it was in safe mode. So he restarted in normal mode and then...! It is finally out of the endless loop!

  Then he asked me all the usual language, record etc., questions as he did the first time I had turned on him. This seemed good. Finally, I walked into a newly installed operating system and everything seemed fine, except that I found out later that some programs that were there before were not installed.
  With bravery bordering stupidity (*) I even Redid the procedure hard disk provided instead of my rescue: first I have nuked the windows partition, then I save the HD (with F8), not with the DVD that I had done. Result: similar rigmarole, with endless reboot.

  After that I stopped it, it kind-of-worked, as above, but now some programs were lacking, such as the Toshiba DVD drive.

  (*) motivated by: better try now with the computer here and all my tools and other computers ready at hand, that when the computer died at home of its owner, and that's the only thing left to try with me at the other end of a line call. Been there before.

  Now, that specific (DVD player), that I could download it from the support page and it installed fine. But what else might be missing or not working not that I have not noticed? The restore process is clearly not working as it should.

  I'm the first or only to whom it happens? I'm doing something wrong? Is there anything else I should try?

  I need to make sure that the restore procedure works perfectly while I still have the computer in my hands. If not, there is no chance that I'll be able to do a remote reinstall for my non-techie, once I asks me to clean the laptop by phone a few months from now.

  Thanks in advance

  [Update: just looking for the right place where I could post what I found that other people report the same problem.] This is definitely a bug in the software distributed for W7 - 64 overlay, not a problem isolated to my machine. See for example
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=49421&TSTART=0 where the user kwarc described the same symptoms with a Satellite L505.

  Hello

  First of all, I must say that I could recover my trouble free unit.
  The installation of Win 7 went well and everything has been installed correctly.

  Back to you:
  To me it looks like something wrong with installation maybe some HARD drive partitions were confues perhaps, HARD drive should again formatted, and then run the recovery procedure.
  You should test

  Regarding the DVD player:
  As much as I know there is no DVD player for Win 7 64 bit. There are only available for Win 64 bit updated. If you need to install the DVD player for Win 7 32 bit version and then update using the patch released for Win7 64 bit.

• Webcam does not work on Satellite L500-1DT

  Recently got a Satellite L500-1DT for my mother who is learning to use a computer for the first time and everything works apart from the webcam integrated, that was a big part of the decision to purchase.

  The blue light comes on and it records sound but no pictures. Also, it does not take the photo or tour and in both cases just shows the image of cloudy sunset which seems to be a default turned on the program. I tried troubleshooting for her, but there is nothing in the help guide that tells you how to solve this problem, if it doesn't work.
  The software is already preloaded when it was purchased (we got it online) and I don't want to uninstall it because I don't think that we have a record.

  Can anyone help?

  Hey Buddy!

  I m not very good but in my opinion you should try to reinstall the driver for the webcam. Just check the Toshiba page for an update:
  http://EU.computers.Toshiba-Europe.com

  But before installing the latest version, first remove the old and reboot the laptop.

  Regarding the disc you want to say, as far as I know Toshiba laptop will not be delivered with the recovery disk. This means that you must create yourself using Toshiba Recovery Disk Creator. This disc contains an image on the factory settings. It is the same version that you have started the laptop, the first time.

  By the way: normally after the first boot, you should get a message of this type. Can you confirm this?

  + Important INFORMATION +.

  + your system is equipped with a hard drive recovery system. If you need repair.
  + your computer in the restaurant to original factory State, you can do it directly.
  + HDD (press F8 when you start your computer, choose "Repair your computer" +)
  + and follow the instructions in the menu) or create a media drive bootable recovery to that end. +.

  + Toshiba recommends you create recovery disk medium uses the "Toshiba Recovery Disc Creator' to ensure the +.
  + Hat you are able to restore your computer to the State of origin, installed at the factory, even if your computer +.
  + Gets severely damaged.

• Satellite L500-1DT - HDD the smart predict service failures

  Hello

  I have a Satellite L500-1DT and the last days he started to say "your HARD drive has the smart predict function failures"-is that what I did for her or is it a problem to manufacturers? I only got two months.

  Anyone know if I can fix it myself?
  I have just in Spain and I'm here for the next two months.

  I'm useless with technology...

  Any help would be good.

  Thank you!!

  Kate

  Please don't fix anything alone. New notebook has warranty valid so if something goes wrong the affected parts must be replaced and warranty will cover all costs.

  Visit THIS page and read what means SMART.
  In other words, your HARD disk goes wrong so please back up all your important data and contact the nearest Toshiba service provider and ask for help.

  I don't know where you live in Spain, but to find the nearest Toshiba authorized maintainer visit the Toshiba support page under
  http://EU.computers.Toshiba-Europe.com > support & downloads > find an ASP contact them as soon as possible.

  Good luck!

• Where buy/case plastic for broken Satellite L500-1dt

  Hi all

  I need to buy a new plastics/box for my broken Toshiba Satellite l500 - 1dt. An accident I broke it, the two - cover and plastic box where is the motherboard. Any idea whereI can buy new from? I'm living in London in the United Kingdom.

  You can see all the photos here: [http://img820.imageshack.us/i/ss851251.jpg/] [http://img413.imageshack.us/i/ss851250.jpg/] [http://img59.imageshack.us/i/ss851249.jpg/] [http://img686.imageshack.us/i/ss851248.jpg/]

  Hello

  The best place where you can buy a new plastic box is the service centre in your country:

  http://EU.computers.Toshiba-Europe.com/innovation/generic/ASP_SUPPORT/

  or on ebay if someone sells

• Satellite L500-1DT - where to find the audio driver?

  Just reformat the laptop, went from windows 7 64 bit for windows 7 32 bit. Reformatted the disk that came with the laptop. I have no sound at all, the sound worked perfectly before and it keeps saying that I have no sound card. I tried to install the audio drivers but I can't find the right on the site with my model.

  I have a satellite L500-1DT with model PSLSOE.

  Tried to install the drivers available and I just get an application error after installation

  no idea how to fix it or where to find the correct drivers?

  Thank you

  Hey Buddy,

  To be honest I n don't know what problems you have with the driver audio but that's in the right place for all drivers:
  http://EU.computers.Toshiba-Europe.com > support & downloads > download drivers
  Laptop > Satellite > Satellite L Series > Satellite L500 > PSLS0E

  But before installing the latest version, remove the current version first and clean the registry with CCleaner

  Check this box!

• Satellite L500 - 1DT Win7: Impossible to connect my mobile G600

  Hello

  I bought my ' Satellite L500-1DT "last week and am ready to throw it out the window.

  I swam to connect my samsung G600 mobile phone, I installed the software (samsung NEW pc studio) supplied with the phone.
  That, by then, installed, but when I tried to connect the phone, he said "an unregistered design has been connected, the communication cannot go forward, move looking for new device."

  I then downloaded a driver from the samsung website, but still no joy. I now have the "Samsung PC studio 3 installed, after uninstalling other software.
  Now the phone connected by USB is even not found, even if it is reloading. I also had problems to install my wireless printer and the software, but it is another matter!

  Aaaargh!

  And what Samsung say on it.
  I mean that Toshiba has nothing to with the device and Samsung support software.

  Are you sure s Toshiba USB port works correctly?

• Satellite L500-1dt request product key

  Hello

  just got my new laptop Satellite L500 - 1dt T3000 4 GB
  However his now ask me the product key...

  Where can I find it please... as you can guess I'm new to all this tech stuff...

  Hello

  What?
  I put t understand why the windows serial key request
  I mean that the preinstalled operating system is already activated.

  Are you using the OS preinstalled Toshiba?

  Try to retrieve it using the HARD drive recovery procedure.
  You have to press F8, and then choose fix my computer, then select Toshiba HDD recovery.
  Then follow the instructions on the screen.

• Satellite L500-1DT does not start

  Hello

  My laptop Satellite L500-1DT start it is placed in the Startup Repair process automatically look at a diagnostic and repair details that it says it cannot determine what the problem is.
  If I select advanced options, I am asked to choose a key board but then I get a message that says that you must login to access repair features and everything I can do then is to restart.

  If I press F8 and try safe mode I just get the same functionality of repair. I don't know what to do to proceed as the options take me to the same place. Any help would be appreciated
  Thank you

  When you press F8 at startup until you see the option to fix my computer?

  You created the recovery DVDs?

• Satellite L500-1DT: recovery of Force to return 64-bit Win 7 32-bit

  Hello

  I've created with my l500-1dt. I used the win 7 32-bit supplied shop toshiba recovery disk, but I want to get back up to 64-bit (installed on the laptop).

  I created 2 dvds with the toshiba recovery media creator but as my current 32-bit version of Windows 7 is not actually broken, it doesn't seem to start any recovery process when I put the disc and restart.

  I tried taking 0 to start HARD drive recovery too and seem to have the same problem.

  Is anyway to force the departure of recovery to the top and install windows 7 64 bit?

  Thank you

  Hello

  I guess that the Win 7 was already preinstalled on your laptop.
  If the HARD drive recovery option must always be available on the HARD disk is it true?
  I guess you didn't change anything on the HARD drive and in this case, you can try to recover the laptop with HARD drive recovery option.

  In this case you need to press F8, then you should obtain advanced startup menu.
  Here you choose fix my computer.
  New window will appear, and here you have to choose HARD drive recovery!

• Bad wireless connection made account Satellite L500-1DT (Win 7-64 bit)

  Hello

  I hope someone might be able to help me with this problem. I brought a L500-1DT for my daughter elder for Christmas (and birthday) but I'm having problems with connecting to my wireless router. From his bedroom (to about 10 meters), it is luckly to get reception of 3 bars (out of five) and is wireless drop outs. This means that MSN comes at a critical time... Well she is only 16, so everything on MSN is critical.

  At first, I thought it was the former wireles router (my wife has problems with her IBM laptop and the other children of their Acer laptop) so I got a new Belkin router N (150). This seems to have solved the problem with Toshiba laptops not but there are still problems with the L500-1DT. If I have the Toshiba laptop computer in the same room as the router I get 4 bars (out of 5) at best.

  I checked for if ensure that there is no more recent driver updates and checked all the settings (more than once) and I'm at a loss as to what I do now. Is the defective laptop or I missed something?

  Kind regards
  The Build master

  > If I have the Toshiba laptop in the same room as the router I get 4 bars (out of 5) at best.
  4 of the 5 isn't bad Companion.
  It is ok...

  But if you want, you can check if a new BIOS is available for this model of laptop...
  If so, you can try to update.
  In addition, you can try changing the WiFi channel. The router and the wireless network card must be on the same channel.

  In the Device Manager-> properties-> Advanced tab Wlan card, you can change some settings.

• Satellite L500-1DT does not illuminate

  My laptop does not illuminate unless the switch the off market cable is disconnected and the connections are bridge on the motherboard. Any suggestions please?

  You start your mobile phone if the battery is removed and the laptop connected to the power supply current only?

• Satellite L500-1DT: can't play Grand Theft Auto because of the graphics card driver

  I use my laptop for a number of games.
  I just downloaded GTA4 but can't play.
  I get a understood to "re - install DirectX and/or insert the latest video card driver.
  I reinstalled DirectX, but I'm not sure of the video card.

  Any ideas what driver I need?

  Hi mate

  This unit supports the Mobile Intel GL40 graphics card.
  The latest graphics card driver can be downloaded from the Intel page.
  See the Intel Web site.

  The installation of the graphics card must be made in the Device Manager.
  Here, you use the Advanced installation procedure which allows to point to the driver files downloaded from the Intel page.

• Satellite L500-1DT - drive recovery HARD 64-bit Windows 7 installation fails

  When you start the 64-bit version of win 7 cmd.exe script faile due to the following error
  ERROR could not move from v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

  Duplicate files from the existing file already.

  Anyone had similar error?
  This occurs when you install Windows 7 as a first time start

  What model of laptop do you have?
  Send your model name and model number.

  You can find it on sticker Toshiba downstairs.

• Function key on Satellite L500-1dt - cannot activate WLan

  This problem started earlier today and I can't seem to find a way to solve it.

  When I use the FN key on the laptop to the feature menu will no longer appear so I cannot turn my wireless back on which is the only thing I use the menu functions for...

  Are there solutions to this problem or just a way to turn on my wireless without using the function menu?

  See you soon

  You need to update/reinstall utility package of added value and the Flash card support, then:

  http://EU.computers.Toshiba-Europe.com/innovation/download_drivers_bios.jsp

  It will be better if you remove the previous installed Vap and utility of flashcard to your laptop support