Cannot refresh or reset windows 8.1 because the drive is locked

Model: HP ENVY 15 t TS j000

I cannot boot from USB to install windows, impossible to keep updated, cannot reset, too.

Someone help me, please!

Here is the image when I use ADVANCED STARTUP to refresh my computer:

HI Thiet,

Thank you for your inquiry, I am happy to help you!

I understand that you are unable to make a refreshment or a restore, you get the error message of the drive is locked.

I'm sorry that you are experiencing this problem.

Here are some links to help you.

Windows crash hard drive - discount - locked, unlock the hard drive (from answers.microsoft.com)

Drive where windows is installed is locked  (Tom ' sHARDWARE)

Here is a link to help you with the recovery option. Performing a recovery of HP (Windows 8) system

During this process, you will receive the opportunity to back up your personal files to avoid data loss. If you have not already done one, I suggest do you it now.   Restore files that have been supported to the top using HP Recovery Manager (Windows 8)

Good luck!

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