Satellite L500 will not start - Windows issue?

My nephew is the owner of this laptop 1 year old and asked me for help yesterday.
There's an eggtimer permanent on the mouse cursor and clicking on trackpad or any key does nothing.

I ctrl, alt, del to open, and then select the Task Manager, but then the thing freezes. place then the only solution.
I could not access my computer or start / programs, etc. by clicking on anything does nothing.

I started in safe mode with network and updated & ran several programs - super antispyware, spybot, ccleaner & anti malwarebytes. the latter find stuff but unimportant or whatever it is was reported by none.

It has none of the recovery disks because none was provided. He never made the recovery discs as advised when it is new, so I tried to make a series of discs, but it was impossible to read some files and I had to abort the operation.
I have downloaded and run mechanic system but this found no real problems.

When I try to open my computer, the answer is a long time to come and opens a page of help windows in m/s only. He advises the system restore but there ar no restore points available.

When I tried to launch avg he behaved "very odd" to say the least. I uninstalled that too.

I uninstalled several toolbars and games stuff that my nephew had but for all my efforts, above the situation remains the same. I'm trying to do a windows repair disk and will try that to see if it helps.

I put the disc and restarted with poor results. He asked me to reinstall windows, and I agreed. I then, a long time later had a message saying that the computer has an error unexpectedly., restart to complete the installation.
When I click ok to restart, the message is repeated. I retried several times - same result.

I tried turning on off and powered by pressing f1 through f12 in turn. no difference.
I think I need a new disk (64) of windows 7 or a recovery dvd set of toshiba.

Any thoughts on recovering from a bad situation would be welcome.

> I think I need a new disk (64) of windows 7 or a recovery dvd set of toshiba.
> Any thoughts on recovering from a bad situation would be welcome.

Yes, I agree with you at this stage that I would also try to reinstall a new Windows system or Toshiba Recovery disk image
Usually the new OS install helps determine what s wrong here, from my point of view, it looks like the BONE was confusing to and installation of the operating system might solve this problem.

But as you know, it's just a theory. I think that if would not help you with new installation OS (recovery), the next should be a RAM and HARD drive test

What do you think?

Tags: Toshiba

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