Satellite L850-1RZ constantly erase my data

Hello!

I hope you guys could help me! I have a computer model satellite toshiba laptop L850 - 1RZ with windows 8 that I bought a year ago, after two months since I bought it, he started doing something strange as when I turn it on it lasted an eternity to display the splash screen and the colors and the distributions were completely different and it erased all my folders and data but if I restarted again then everything goes normally.

What has spent a lot of time until one day it didn't return to normal, so I called the technical service and they told me it seems to be a virus, so I have to restart my pc with my copy of security and so I didn't. This seemed to be the end of the problem with the format of my pc. 2 months later, it started to happen again and this time I didn't know what to do because I didn't think it would be a virus since I did not use my pc for surfing the web, but still, I thought maybe it was one of the programs I have installed so I reboot my pc new formatting everything. And so, a month later he started again and now I'm really confused, because this time I was not at all surf the web and I only install 2 programs and they are installated in the other PC of mine, so I know they are not the problem and I seriously think that it can be a pc issue, but I don't know what to do...

I would really appreciate the help!

Thank you guys!

Problem described is really interesting and seems somewhat mystical. You know very well this notebook, usually can't do something n his own. Everything can be controlled by a different software and standard settings.

Unfortunately on this virtual path, it is not easy to offer some diagnosis and explanation why all this happen. I don't really know what kind of advice I can give you.

Best thing to do is the complete reinstallation of the operating system and the use of factory settings, but you have already done this.
Maybe stupid question now but you use your single laptop or someone else has access?

Tags: Toshiba

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