Satellite Pro C70-A-159 boots white screen (or almost)

A non-technical friend asked me to look at his Satellite Toshiba Pro C70-A-159.

It was a Christmas gift and worked perfectly for eight months two days ago (according to him), he won t boot. Actually, it does, in a screen with no connection options to stop / restart / activate on screen keyboard etc. (reading these forums, is not an uncommon problem).

Safe mode works very well, even with the network. Restore points three last system (one at a time) declining makes no difference. CHKDSK (at the DOS prompt) reported no problems. Gas station (in safe mode) won early that it is perhaps corrupt please reinstall or restart. I put t know how to do the first (and am not sure it s a good idea unless I know it will solve the problem), rebooting makes no difference. Start with logging or debug might be useful if I knew where it connected to!

I suspect it has improved to 8.1 from the Microsoft site, no Toshiba. Before making a full backup of the data, regress of Windows 8 and follow the (fairly complex) instructions for upgrading to 8.1 properly, is there anything else I can try?

Hi Adrian

I also think that you should test the functionality with the factory settings. Talk with your friend and ask if there is some important data saved on his computer. Make a backup and install original recovery image.

Here's the brief description - http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
What you can do too before start you is to create recovery media, just to be sure you if something goes wrong. You can create this preinstalled use Toshiba recovery media creator support.

Reinstall the original recovery image and check a bit how it works. You can improve it later to Win8.1.
Here is page s Toshiba on the steps how to do this - http://www.toshiba.eu/innovation/generic/windows8_1-message/

I think that your friend will be happy when you do all that and bring him back 100% of work and Win8.1 machine.

Good luck

Tags: Toshiba

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