Satellite Pro U300 (PSU31E) - freezes on the Welcome screen

Hi all

I have a Toshiba Satellite Pro U300 model no notebook 01900REN PSU31E purchased as new and connected to Windows XP.

It worked perfectly fine for about a year until very recently when it started freezing on blue welcome screen. I had to disconnect the battery because it has not proceeded past the blue welcome screen. I ran the antivirus avast but it nothing of the detected note. Now even when I disconnect and reconnect the battery the screen does not go beyond the Welcome screen blue even if the mouse is moved again, and occasionally the pointer arrow-pointer to sand-clock pointer initially and then rest as arrow-pointer changes. Pressing buttons, Ctrl + Alt + Delete, using the mouse or the battery are not any good.

I backed up things but not until recently. Please help me, I'm an amateur like these sorts of things, I'm English teacher from teaching professional so I really need materials and capabilities of the laptop. What should I do, please help!

Thanking you in advance,

Hey the view,.

Have you tried the same thing in safe mode? Go to the advanced boot menu by pressing F8, select Safe mode.
Check it!

It of really difficult to say why this is happening but if it doesn t work I think that it s time to reinstall Windows. So take the Toshiba Recovery disk and boot from it. If you follow the instructions on the screen you get factory in minutes! :)

Tags: Toshiba

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