Vista Home premium freezes on the Welcome screen-

My father Dell laptop (5 years) has Vista Home premium, and today when it turned on, it froze on the screen of welcome... He tried the Ctrl/alt/del, who brought up a screen with several options, including a summer disconnect, which he did. The computer is off and 2 hours later, he turned it on, and it froze again on the Welcome screen... Any ideas? Help!

http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

Above is Dell to reinstall Vista from the DVD on your computer.

http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

That way if you have a Dell recovery partition on your hard drive.

See you soon

Mick Murphy - Microsoft partner

Tags: Windows

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    Visit our Microsoft answers feedback Forum and let us know what you think.

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    A tutorial on the use of a clean install

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