Scammed by Ammyy

I wish that I had read this site before I took in. but once I had, I wrote to them saying: I was scammed and less than 5 minutes, I was totally refunded. How can we make it more accessible to everyone?

Hi wendy50,

Can you give more information? In the meantime, see the following resources:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/please-read-Don

Tags: Windows

Similar Questions

  • Ammyy scam

    Hi, I got a call on October 16, by a guy from the Indian accent.

    Saying that he had problems with my computer, etc...

    Made me install ammyy, he told me that I had to buy $50 program

    I discovered that it was a scam as soon as 3 minutes after, I did the following:

    He disconnected ammyy, me am disconnected from the internet.

    a system restore point to October 8.

    Then I did a reinstall of system manufactured settings (new)

    Did a scan with norton, found nothing

    Uninstalled norton, installed AVG, done a scan in safe mode and online found nothing

    Installed malewarebytes anti malware analyzed, found nothing.

    I was wondering, if it was possible for them to look through other computers in the House, even if they had like 4 minutes.

    I also installed search and destroy yesterday but nothing found

    Please help me.

    Hello

    Since you've done a system recovery which should have wiped out something they did. The danger
    It is that they have some of your passwords or private information.

    Visit this link:

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/Ammyy-administrators/8c4cede9-bc9f-49D8-92ef-bdbd3b65aacf

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Another scam Ammyy

    I got a call yesterday from an Indian guy, saying he was from Microsoft.   He said that they have been informed that my computer has been hacked and that it would help me avoid my computer stop completely.   He made me the page of Event Viewer, and then I allowed him to take control of my computer through ammyy.    He transferred my call to another guy who showed me a list of allegedly corrupt files.   He then asked me to subscribe to a protection plan for $299 for 2 PCs for 5 years, or $499 for the lifetime of an unlimited number of computers.   I then googled ammyy on another computer and realized it was a scam.  Then, I turned off my PC and suspended.

    After that I ran a full scan of Norton which found and fixed some adware.  I then downloaded Malwarebytes and did a full scan that found a virus:

    Trojan.Downloader.NSW. I removed it.  I then restored the PC to before the last windows update, which was three days earlier.  It took more than 20 minutes to restore.

    I will contact all banks where I have accounts to ask them to search for suspicious activities.  I change all my passwords.  Is there anything else I need to do?

    Finally, another question: when interacting, he made me go to pccare.org by curiosity, after restoration, I typed www.pccare.org and immediately appeared in the top left of the screen in big bold letters 2 words: it works and nothing else happened

    My question is: This means that my computer is still infected

    Thank you for your contributions.

    Bernard Fay

    I got a call yesterday from an Indian guy, saying he was from Microsoft.   He said that they have been informed that my computer has been hacked and that it would help me avoid my computer stop completely.   He made me the page of Event Viewer, and then I allowed him to take control of my computer through ammyy.    He transferred my call to another guy who showed me a list of allegedly corrupt files.   He then asked me to subscribe to a protection plan for $299 for 2 PCs for 5 years, or $499 for the lifetime of an unlimited number of computers.   I then googled ammyy on another computer and realized it was a scam.  Then, I turned off my PC and suspended.

    After that I ran a full scan of Norton which found and fixed some adware.  I then downloaded Malwarebytes and did a full scan that found a virus:

    Trojan.Downloader.NSW. I removed it.  I then restored the PC to before the last windows update, which was three days earlier.  It took more than 20 minutes to restore.

    I will contact all banks where I have accounts to ask them to search for suspicious activities.  I change all my passwords.  Is there anything else I need to do?

    Finally, another question: when interacting, he made me go to pccare.org by curiosity, after restoration, I typed www.pccare.org and immediately appeared in the top left of the screen in big bold letters 2 words: it works and nothing else happened

    My question is: This means that my computer is still infected

    Thank you for your contributions.

    Bernard Fay

    Unfortunately you have been scammed... To avoid these scenarios in the future be aware

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx?PageIndex=10

  • I'm worried if Ammyy is scam or not.

    Original title: "Ammyy".

    I received a call from a company called 'Ammyy' talk about how my computer had corrupted (I was told with many others). I had to download their software to clean my computer of all viruses that he had supposedly been corrupted with. I clicked on "Download", but did not pay for the "Privacy" of £299. They were able to use my computer from anywhere where they operated and I worry about if it is a scam. Is it and what can I do about it? Thank you!

    Hello

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Scams by e-mail or web: how to protect yourself - understands what to do if you
    think you've been scammed.
    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    How to recognize phishing e-mails, phone calls or links
    http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

    Its a total scam. Uninstall their software, then perform a restore of the system back to before you
    to install it. Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and
    others. (Do not do this on the infected computer and it would be better to do it on the)
    phone or in person.)

    You can even restore your system to factory fresh to make sure their software is
    do not breach your security. (Ways to re - install Windows Clean - remove all about)
    the player therefore save all data before hand.)

    =========================================================
    =========================================================

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the
    Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
    (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Do not fall for the fake phone Tech Support
    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    Phone scams
    http://www.consumer.ftc.gov/articles/0076-phone-scams

    Limit unwanted calls & Emails
    http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

    National do not call registry for
    https://www.DoNotCall.gov/

    ===========================================================
    ===========================================================

    Follow these steps carefully:

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be more difficult to detect as the
    cause.

    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
    It will display all the infections in the report after you run - if it will not run changed the name of
    TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
    check with the other methods below.
    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    Download malwarebytes and scan with it, run MRT and use the Scanners.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - free
    http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    -----------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    Hope this helps,

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • someone suppost to microsoft rang me about Ammyy

    had a phone call saying she was microsoft and that they had received my pc error messages made me download Ammyy admin I was about to give them the connection information until I noticed a message on their page saying it was a scam and I noticed that it was a remote desktop connection I don't want give access to my pc at all so I stopped to go further , I did the right thing would be Microsoft never ring like that or is there anyway I can know who it was, it looked like an Indian call center.

    Microsoft issues no unsolicited, calls donkey, they would never even know if you're having problems with your PC.

    It's a real call from Microsoft?
    http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

    Avoid scams to phone for tech support
    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    You have Fallen for the scam 'Ammyy '?

    http://netsecurity.about.com/b/2011/09/27/have-you-fallen-for-the-Ammyy-scam.htm

    Don't have you actuallu downloaded this?

  • Computer phone scam?

    I received a phone call from a person claiming to be with Microsoft, saying that they have detected the malware on my computer.  They led me run some diagnostics, Event Viewer, which showed more than 2,000 error and warning messages, and another page that shows the various functions of Microsoft Works does not.  Then they directed me to a site called Ammyy to give them a connection to my computer remotely and allow them to delete the malware.  It seems not legitimate, so I hung up.  This is - possbily a call legitimate Microsoft or obviously a scam?  If a scam, what is the significance of all these error and warning messages?  Thanks for any help on this.

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. Hanging up was the right thing to do.   :)

    Please see:

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

    It is best to think of what you see in the observer of events as events (where the name) instead of all being errors. For more information, please visit:

    http://windows.microsoft.com/en-gb/windows7/what-information-appears-in-event-logs-event-viewer .

  • is a desktop application remote microsoft validates ammyy admin v3.0?

    I just had a phone call from a person saying that they come from Microsoft technical support and they wanted me to go to ammyy.com while they could access my pc remotely. I want to know if they are legitimate. They want to charge me and I told them to call me in a few days. They gave me the phone number is 888-666-7552 and the persons name is Alex. Please let me know if this is a legitimate person of microsoft.

    Thank you

    Cindy Ackerson

    Hi Cindy,.

    As Ronnie says that those are SCAMS! to take your money or worse to steal your identitiy.

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
    (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
    (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Is it a scam? Calling from India indicating that my windows had been compromised.

    Had a saying today (to India) call that Windows had been compromised, and they needed to repair. Said tech services MS. tried to get me to give him access to the ammyy.com website, which I think is a legitimate site. They already had my computer number CLS somehow. I do not pursue them, but managed to get his phone number: 315-636-4810. What should I do?

    Hello GP.66,

    UN less you have prepaid support contract with Microsoft, then Microsoft will never ever call you or send you all your PC problems. It's simply a scam you bring to give access to your PC to allow these people to steal your password and other personal information such as banking passwords etc.

    Fortunately, you don't fall for their scam!

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • phishing scam?

    I just got a phone call from AMMYY claiming they are microsoft.  I got suspicious.  They are actually affiliated?

    These scam calls are usually of a person representing Windows rather than Microsoft, but in any case, the call was nothing else than a phishing attempt! Do not give any information.

    It is a scam! Not to follow their instructions or advice and not to provide ANY information to them.

    Because they use the internet lines and/or phone to complete their fraud, there may be federal agencies in your country who are interested in discovering their calls. Their report directly to the appropriate agency if you feel you can contribute to their arrest and the charges.

    Microsoft do NOT pick up the phone and start dialing customers and never phones/e-mails asking for personal information or asking them to visit a web site! Please do not take into account these calls and hang up immediately.

    Avoid scams that use the Microsoft name fraudulently

    On another note, if you have problems with your computer, please do not hesitate to post a description of the situation and the error messages you received in those forums. We would be happy to help you. (information staff unnecessary or requested !)

  • Received a call phone an engineer of windows, is it a scam?

    someone had a phone call from an engineer windows saying: I sent an error report and he could help. I am as much as to run the EVENTWVR then errors have shown then he type in MMCFIG I did then a web site WWW.AMMYY.COM says I typed it and came to a website he said free press down load now I don't have that I think it is strange that he was an engineer .i windows hung up, I hope that I stopped in time. anyone else just live it and do windows ring you

    someone had a phone call from an engineer windows saying: I sent an error report and he could help. I am as much as to run the EVENTWVR then errors have shown then he type in MMCFIG I did then a web site WWW.AMMYY.COM says I typed it and came to a website he said free press down load now I don't have that I think it is strange that he was an engineer .i windows hung up, I hope that I stopped in time. anyone else just live it and do windows ring you

    He is a crook. %T his is become a very common scam these days. Make sure it is rigid roof, but it would seem that you have stopped in time. You didn't give him any access to the computer, did you?

  • Is Ammyy administrators a legimitate company

    Today, I received a phone call supposedly from Microsoft saying you receive many messages from my computer problem and they gave me the address of the site above to verify the call.   They said that my computer has a virus, and they wanted to remove the virus.  I'm really uncomfortable about this supposed Microsoft contact.
     
    They gave me a company name of Directors Ammyy, 108 W 13th Street, Wilmington, Delaware 19801, telephone 213-550-1062.  They are a legitimate representative of your company?
     
    I'd be happy to hear you talk if I now have to be worried about identity theft or to have my computer hijacked by these people.  Thank you for your response.

    Hello

    Its a total scam!

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • I got a call saying errors come for windows and they ask me to go to ammyy com a windows help site or is - someone trying to hyjack my computer

    What is ammyy? contacted me by phone trying to make me go to this site to fix the windows error.

    Hello

    It is a scam. Do not visit the website. Do not what it is. Do not provide any information.

    Avoid phone scams - Cyber Tech Support scam:
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don

  • Phone call from Microsoft windows scam

    Hello

    I received a phone call saying he was Microsoft Windows and there are system reported that my computer was full of viruses and malware, and they said that my computer was sending viruses in e-mails that they lock my email account in order to protect others. They knew my name and said they could make me a lot if I could prove that I was learned as they need my bank details to level from 4 years of life support that will continue with new computers to replace old. I stupidly gave details as he said that if I did it would install antivirous in the computer as a dinner he says my current software wasn't good.

    Then he forced me to enable remote assistance and took me to the purchase for Business Package of distance page help for New World Services Inc. and forced me to enter my data I did. After completing the session, I received an email of New World Services Inc., saying that I had bought the business package and looking upward found only for four years. I then went to my Bank and the cashier told me it was a scam and I got mannaged to cancel the card before it empied my account although New World Services Inc. did take £252.00 my account and told them about the scam and that I don't want there services and do not call me.

    I always get calls saying they are Microsoft Windows or they are malicious and calling about my computer with virus software and when I don't, thank you and hung up there have been moments when someone else says the exact same words as little as an hour later, well that people call regularly as now I know most of them as soon as they speak.

    They installed ammyy to allow access through my firewall to send windows logs them so with selected McAfee frirwall and ammyy blocked as they had shown me the observer of events the adminastrative events and said cuircles reds are virouses and yellow triangles are malware. When I said that the red circle is when I did a forced when troubleshooting stop where I pressed the button for a few seconds.

    Then I got a phone call saying could I turn on my computer as the info from my computer that has virouses and malware had said. If blocking ammyy had worked as before they were able to tell red any yellow order of events. So I then removed my computer ammyy and that they would not receive the ball more.

    When after I dial to get phone calls not the last call, I get when they called and get that they do not have the number of appellants and it has afflicted me that sometimes there was as little as an hour between calls, it seems I'd barr the number of fraudsters and barr New World Services Inc. If they continue to call and if need be I have to change my phone number.

    1. contact your credit card company, if you had given the scammer, your credit card number.

    -Cancel the card and ask for a replacement with different identification number.
    -If you have paid the scammer with your credit card. The card has been compromised.

    2. contact your bank.
    -Change the account.
    -Change the PIN code.

    3. If you saw the crook of remote access to your computer, it is compromised.
    -Reinstall Vista
    -Use another user name and password.

    4. talk to your local law enforcement... If you want to go that far.
    -Ask to speak to people in the Department of wire fraud. See if something can be done about it.

    5. change the phone number.
    -Scammers will call you. They will not stop.

  • How can I get money back from a COMPUTER scam?

    I have just been scammed by a COMPUTER company "ammyy" professing to be approved how Microsoft can I get paid sums bty cretit card in the last two days and cancel all transactions with this company of thugs (i.e. remove it from my PC and prevent never control my PC)

    Hello

    Any chance of recovering your money has to come from the company you paid or credit
    the card company.

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Its a total scam. Uninstall their software and then perform a system restore before you install.
    Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
    on the computer compromise and it would be better to do it on the phone or in person.)

    You can even restore your system to factory fresh to make sure their software violates not
    your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
    before hand.)

    ====================================================================
    ====================================================================

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Do not fall for the fake phone Tech Support
    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    ===========================================================
    ===========================================================

    Follow these steps carefully:

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be more difficult to detect as the
    cause.

    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
    It will display all the infections in the report after you run - if it will not run changed the name of
    TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
    check with the other methods below.
    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
    security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
    here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://OneCare.live.com/site/en-us/default.htm

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    After the removal of malicious programs:

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
    system files.

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    ======================================

    If necessary AFTER THAT you are sure that the machine is clean of any malware.

    How to do a repair installation to repair Windows 7
    http://www.SevenForums.com/tutorials/3413-repair-install.html

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • My computer is threatened by this type of scam?

    I wish I had read this earlier. I was just hit with one of these calls. I am the perfect target because I know very little about the computer. What I did and regret it now, is that I let them teach me to a website call www.ammyy.com and from there, that they had remote access to my computer. From the outside, they under the control of the mouse and showed me the list of warnings and errors and said that my antivirus software did not work. They said I should buy a software called Windows 7 Ultimate. It is then the PIN fell. They said I should buy the software immediately to them on the phone. I know it was a scam and hung up. Within minutes they had remote access, it does not mean that the security of my computer has been broken? What should I do now? I'm the Australia.

    Firstly - you started a new job and hint at something you read.  We have no point of reference.

    The assumptions of what you read - Yes - it is possible that your machine is infested/infected with one or more things.

    What you are- but I would restore the system to its default settings.

Maybe you are looking for