Scan to network Officejet Pro L7580 printer

The printer does not recognize my computer on the network.  I can't use the analysis feature.  Windows recognizes the scanner exists but the HP software does not work.

I need this job.  I called customer support several times, sitting for hours on the Chat support, uninstalled and reinstalled the software and all without success.

I'm using an Intel computer dedicated, i.e.:

Intel DP35DP Board

CPU Intel 2 2.20 gig

2 GB of ram

Printer # is MY76C5212V

MS Windows XP SP3

I've been round and round with HP support on that.  There must be some conflicts of software on my machine.  Can you provide a list of known conflicts in order to run through my software and solve the problem.

I might add that the other computers in the House are recognized by the printer.  The Vista machine does best with it.  I don't want to use the work around to do this, i.e. through the IE interface.  It is a bit expensive and unnecessary, method producing bad results regarding the scan image is concerned.  I need to scan photos and documents for commercial purposes.

Please do some research and provide me with real and tangable help on that.

O.K.  Here is what is the solution.  Are you ready?  Using all of your comments, combined with an Internet search for my problem, the solution lies in the trigger port and shipping.  Firstly, ICF must be set to allow "Host-name of the printer" port 9100.  Then, my Linksys router must be configured to allow the "printer name" transfer via port UDP and TCP port 9100.  Since all my computers are set to automatically receive IP, the printer must be set as such.

Restart the computer.  Install the package of software and as if by magic, all is well in the office.

So, the problem is not the software as much as it is in the installation and management of the network.  But, HP IT guys need to learn some of this stuff, so they can be better assistance in the future.

Message edited by Hfefloors on 06/01/2009 15:14

Tags: HP Printers

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