Scanned document is black

Hello

I use Mac portable scanner OfficeJet 6413. My scanned document is black when recording. Please tell us how to solve this problem. Thank you.

Hello

Thank you for your patience, I would like you to try a web analysis. The J6413 must be connected to a network, if the J6413 is not connected to a network:

  • Press Setup
  • Right arrow until the network and press OK
  • Right arrow until Wireless Setup Wizard and press OK
  • Follow the prompts to connect to the network.

Or,

Connect an Ethernet cable to the back of the J4613 and the same network the computer is connected to.

Once connected to the network, print a Test report Wireless:

  • Press Setup
  • Right arrow until the network and press OK
  • Press OK to print the network settings
  • Right arrow until the Report of Wireless Test and press OK

Open a web browser on the computer and enter the IP address from the Wireless report of Test in the address bar. A page should load up for the J6413, select scan and see if you can save the image.

I would like to know if it works.

Thank you

Tags: HP Printers

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