Scanner on HP Envy 114 not recognized by IMac (Mavericks)

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  Yes, it looks like there is a network problem or a problem with the printer.

  When you reset the settings and reconfigured the wireless. That's happened?

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  • You update the firmware?

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  • The printer cannot connect to the 5.0 GHz network. If you have a double router broadband, the 2.4 GHz and 5.0 GHz network names are not the same. Rename the 5.0 GHz network.
  • Don't hide your SSID (network name).
  • Change the router channel fixed wireless as the 1, 6 or 11, who less than traffic.
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  • Disable the WPS.
  • Disable UPnP on the router.
  • Set the router to 20 Mhz only, or 145Mbps depending on the router.
  • What router do you have? Verify that the router has the latest firmware on the manufacturers website.
  • If you have a Mac OS X running 10.8 or earlier, click here to locate and download the update of the firmware.
  • If you have access to a computer running 8.1 Windows or an earlier version, click here to locate and download the update of the firmware.

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  Download and install this: http://support.apple.com/kb/DL907

  Restart your Mac.

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• 114 the desire: my HP Envy 114 sometimes works, sometimes doesn't work with WIFI - it of maddening! Help!

  Hello!  Help

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  Hey @janinedigi,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you experience an unstable WiFi connection when you use your HP ENVY 114 e-all-in-one printer.  I would like to help.

  When users report this kind of problem, I generally recommend from scratch with the installation program. Namely, start this process of restoring factory default values * of your printer.  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

  • In the front panel of your printer, press Setup key wrench
  • Touch tools
  • Support on restore defaults.

  Then fix permissions of the disc on your Mac - click here for instructions.

  Once you complete these steps, you will need to re-enable wireless and Web services (if you are a user of ePrint).  Before doing this, click here for extensive troubleshooting and configuration steps for the question says that you are a statement.  Work your way through the Solutions in the order presented.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• Windows 8 on my HP laptop, I tried to scan to computer on my printer HP Envy 114 and it won't scan to computer

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  Make sure you install the scanner/printer drivers and the scanner on windows computer software 8. Then try to scan from the computer instead of the scanner to the computer. To scan, you must have the scanner that is connected directly to the computer to win 8 (you can't sweep a scanner on a different computer) or a network scanner connected to your router. Check the compatibility site to check if your scanner is supported.

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• New Ipod nano is not recognized on laptop

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  Hello pamelafromsonora,

  Thank you for using communities of Apple Support.

  According to your post, I see that your new iPod nano is not recognized by iTunes on your Windows PC, and you cannot scroll through the settings of the clock on your iPod. I know how it is important to ensure that you can connect your iPod to your computer/iTunes and use all the features. I'll be more than happy to help you with this.

  Use the article If iTunes does not your iPad, iPhone or iPod and follow these steps to see if iTunes recognizes the device, specifically these sections:

  When iTunes on your computer doesn't recognize not the connected device, follow these steps. Try again after each step:

  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. Check that you have the latest version of the software on your Mac or your Windows PC.
  3. Make sure that your device is turned on.
  4. If you see a trust this computer alert, unlock your device and press trust. If you still see the alert, you may need to reset your lockdown folder.
  5. Unplug all accessories USB from your computer except for your device. Try every USB port to see if it works. Then try another USB Apple cable.
  6. Restart your computer and your iPhone, iPad or iPod.
  7. To see if your device needs service, try another computer. If you have the same problem again, contact The Apple support.

  If you are using a Windows PC

  1. Open Device Manager by following the steps for the version of Windows that you have:
     • Windows 10: Click the search box in the lower left corner, type Device Manager and press ENTER. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
  2. Even if you do not find the Apple driver, follow the steps below, based on what you see or don't see.

  The pilot and
  No symbols

  A down arrow
  by the driver

  Exclamation or
  question mark by
  the pilot

  No Apple Mobile
  USB device driver

  You don't see symbols next to the Apple Mobile Device USB Driver

  If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.

  

  You see an arrow down

  If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.

  

  You see an exclamation point or question mark

  If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.

  

  You do not see the Apple Mobile Device USB Driver

  1. Disconnect your device from your computer.
  2. Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
  3. Reconnect your device to your computer.
  4. If you see one of these sections in the Device Manager, expand them:
     • Imaging devices
     • Other devices
     • Portable devices
     • USB Bus controllers

  Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.

  If a single unknown device appears, follow these steps:

  1. Right click on the unknown device entry.
  2. Choose Properties from the context menu, and then click the Details tab.
  3. In the drop-down menu, select hardware IDS.
  4. If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
  5. If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
  6. Unplug the unit and remove all the USB devices on the computer.
  7. Shut down the computer, and then turn it back on.
  8. Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
  9. Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.

  If you still need help, contact Apple technical support.

  

  Manually update the Apple Mobile Device USB driver

  If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:

  1. Choose update driver software.
  2. Choose "Browse my computer for driver software."
  3. Choose "Let Me pick from a list of drivers for devices on my computer.
     
  4. Click the disk button. If this is not available, choose a category of devices such as Mobile phone or storage device, if in the list.
  5. Click Next. You should see the disk button.
  6. Click Browse and navigate to C:\Program Files\Common Apple Mobile Device Support\Drivers.
  7. Double-click the file "usbaapl. If you have a 64-bit version of Windows, this file will be called "usbaapl64". If you do not see here "usbaapl64" is not a Drivers folder, look in C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers.
  8. In the disc window, click Open, and then click Next and then click Finish.
  9. Windows installs the driver. If a message indicates that the software that you install "not passed the Windows Logo test", click on continue. You can get help with other common errors and the error code numbers in this Microsoft article.
  10. Open iTunes to make sure that iTunes recognizes your device. If not, Restart the Apple Mobile Device Service.

  Best regards.