Screen blackBerry Smartphones BB Torch 9800 freeze

My mother and I have upgraded to a BB Torch 9800 about 10 hours ago from Wal-Mart and so far the screen froze on me six times, and the only way I can understand how to solve this problem is to give the phone a hard reset.

What is happening is that we are in the middle of something, as the alarm setting or by choosing a wallpaper, and the device cannot return to the previous screen, or exit from this screen at all. We can change the parameters of the task that we do, but we can not save or return. The keys are block.

And no, we did not yet have the ability to set a password yet. I thought that maybe it was caused by the Otter Box by pressing the locking button, but it happens even when the Otter Box is off.

We two are new to BB and smartphones in general, having Samsungs for a few years. My freeze has happened twice in the last hour, and I can't for the life of understand me why.

Info on the device:

Carrier: AT & T

BlackBerry Torch 9800

Free file: 318787616 bytes

No Apps or not downloaded music, only the texts and calls attempted.

$15 data plan

There 9.

OK, this sounds like faulty software in this case.  It is possible to reload the operating system if you want to try it, but if you would rather simply exchange for another, I could definitely see that as well.

If you try to reload the operating system, you can do so by following the steps located here:

http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

Tags: BlackBerry Smartphones

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