CD and dvd drive code 39 error in Windows XP

I write on behalf of a client when the client uninstall Norton 360 V5 system loses sight of my dvd players and cd.  The drive letter is no longer seen and I can't read or write on the part of readers. The operating system of the operating system is
XP, but it also happened when running windows mobile phone of the customer home premium 7.  The customer was able to solve the problem using the troubleshooter in windows 7, but could not find a similar convenience store on XP.  Can you help me?

Hello

 
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) how to back up and restore the registry in Windows
Run the fix it tool for the article mentioned below and check if this can help fix the problem.
 
Your CD or DVD drive is missing or is not recognized by Windows or other programs

Tags: Windows

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    I understand that you get an error code 39 and CD/DVD drive is missing from the computer. I understand the inconvenience.

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    Your CD or DVD drive is missing or is not recognized by Windows or other programs

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    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/)

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    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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    --------------------------------------------------------------

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