screen is unresponsive.

Hello world...

My problem is that my xperia z3 double screen does not at all! I can't yet do something (connect, reboot, backup... etc)

It's frustrating because I can not backup my data on my labtop, in fact he says that he has no pictures and videos of YouTube which is pretty weird... the lower part is only sensitive and there is no need (for "camera" so I can't take pictures because the icon is on the rise-.-)

Help would be really appreciated

Thank you very much

Hi Text1.

Welcome to the community,

I'm sorry to hear about this issue, this may be due to hardware or software. To save data, it may be possible for you to us an OTG cable and a USB mouse, this way you can unlock the screen and attach it to the PC, so you can back up the content.

Once this has been done, you can do a repair of the software on the device to see if this helps solve the problem.

Here's how to run repair on PC Companion:

1. install and open PC Companion and select Support area.
2 software update of the phone.
3. start.
4 repair phone
5. continue
6 accept the deletion of data
7. the next
8. wait to prepare
9. Select phone
10. follow the steps to connect

And bridge for Mac:

1. start Bridge for MAC without the connected receiver.
2. in the main window, select ' device of Xperia Xperia > repair. "
3. make sure that the phone is charged and select 'Ok' in the next window.
4. Select continue on the next page.
5. wait until the end of the initialization stage continue it as below.
6 select your phone model from the list that appears
7. follow the steps to connect that appear, make sure that you are now the corresponding button before, during and after the phase connection until the update/repair.

I hope this helps.

Tags: Sony Phones

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