Script errors in the table of contents in RoboHelp 9

Hello, all. I can usually find the solution to my problem by searching for existing threads, but I can't seem to find a solution this time. I recently upgraded to RoboHelp 7 to 9.0.2.271. I published WebHelp locally and checked the files in to a Team Foundation Server to be deployed in a test environment. Locally and on the QA site, the output seems fine for me and the table of contents works as expected. However, other users on Internet Explorer 7 and 8 (I have IE8) are getting script errors when you try to click on the pages of the table of contents.

I compressed my files the and dropped on a shared and player asked a user to copy on his machine and open the start with his browser page. He always gets the script errors, while another user can open locally without any problem. This makes me think that the problem is not in RoboHelp files themselves, but I'm not sure.

To further complicate things, in this environment, another server of QA, the table of contents and Index are empty! This is obviously a separate issue, but I'm stumped. This problem occurs in IE 6, 7 and 8. It does NOT occur in Firefox or IE 9.

Any ideas?

This problem has been resolved with a response from another discussion:

Re: RH8 > WebHelp > TOC will not be rendered in IE8 via HTTPS - Fix/workaround solution?

If the table of contents/Index/Search does not work in IE7/8/9 via HTTPS, try the following steps

  1. Go to https://acrobat.com/#d=WqbdTq-2R79ToU08-zfBEw
  2. Download the IESearchIssue.zip file. Unzip it.
  3. It will create an IESearchIssue folder. It has two subfolders
    1. RH8.0.2
    2. RH9.0
  4. If you use RoboHelp 8.0.2, go to the folder RH8.0.2.
  5. If you use RoboHelp 9.0, navigate to the folder RH9.0
  6. Navigate to the \RoboHTML\WebHelp5Ext\template_stock folder and rename the file whutils.js in whutils.js.bak
  7. Now, paste the new whutils.js already copied into the same folder.
  8. Now again generate webhelp output the required project.
  9. Host it on your server and check if it works.

Tags: Adobe

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    Windows XP
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    Chrome 18.0.1025.168 m


    JavaScript error
    -------------------------
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0 .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729;. MS - RTC LM 8; InfoPath.2;. NET4.0C;. NET4.0E)
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