Error JavaScript prevents the table of contents, Index, search view

I produced my RoboHelp HTML project webhelp and got an error javascript (this.maCom [...] (' is null or not an object) when you view the result. See the full error text below. So the table of contents, index and search are not displayed. We'll find the javascript error in the status bar of the browser that says "error on page". I found that if I saw the result of robohelp, the browser that launched shows the table of contents, index and search, but has a security warning about a restriction of running scripts or ActiveX controls. However, when I move the generated webhelp on my production server, the help doesn't have the security warning, but produces the error so that the table of contents, index and search do not show. I had done the same process to generate webhelp about 8 months ago but had no error whatsoever. In fact, this version is still in production and works very well.

In my search for the problem, I found that it is the same error as message of the forum 4063663 (http://forums.adobe.com/message/4063663). I didn't have a second system with RoboHelp to be able to get other whphost.js, however, I have diff had the file generated with that found in template_stock and found only two different lines. These differences were only to replace a couple of variables with static text so I do not replace this file will solve any problem for me. That is the message of only forum I could find who addressed this issue.

I was originally on RoboHelp 8.0.0 when I first encountered the problem, but has expanded and patched to version 8.0.2 and still had the same problem. I even created a new simple project. Once I moved the simple project on the production server, it also would display the table of contents, index and search.

The strange thing is that only 8 months ago, I used the same process to generate webhelp without any errors (on 8.0.0). The only thing I can find is there is a Windows XP patch which affected the generation of webhelp. Furthermore, I also tried chrome and also produces the error.

I don't know what is causing this problem or how to solve the problem. Anyone have any ideas?

Versions:
RoboHelp 8.0.2
Windows XP
IE 8.0.6001.18702CO
Chrome 18.0.1025.168 m


JavaScript error
-------------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0 .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729;. MS - RTC LM 8; InfoPath.2;. NET4.0C;. NET4.0E)
Timestamp: Sun, may 2, 2012 16:32 UTC


Message: Object EXPECTED
Online: 344
Char: 2
Code: 0
URI: http://server1/robohelp/whphost.js


Message: 'this.maCom...' is null or not an object
Online: 171
Char: 3
Code: 0
URI: http://server1/robohelp/whphost.js
--------------------------

After further research and testing, I found the update of security for RoboHelp 8 and 9 (http://www.adobe.com/support/security/bulletins/apsb11-23.html) posted as an ad that I had not seen before. I used the feature updates of the product, but that said I was informed and did not include this update.

Both javascript in this update files solve the problem. The table of contents, index and search now appear.

Update:
As I studied the problem further (when writing this reply), I found files that are newer than the latest security patches, I was aware of that. In addition, I discovered that my security organization decided to patch with APSB12-04 I don't know. This patch is why my 8.0.0 installation magically stop working. I see the announcement of the security, the bulletin was not all the required components for specific, that the patch can be applied to 8.0.1 and 8.0.2). (8.0.0, Adobe, please give more information on the ballots of so that organizations that deploy auto will be forced to find out what is running before the update. Information such as whether they apply to all versions of Robohelp 8 or simply a specific version. If APSB12-04 was supposed to apply to all versions of 8, then it did not work. In fact, he broke my installation of 8.0.0 for the generation of webhelp, but a later installation of 8.0.1 and 8.0.2. It seems that they have done a better job for APSB11-23. Maybe the security updates should be a kind of service pack that has a plant and a cancellation process. Right now, my security organization has replaced the files based on the specification in the security bulletin.

I'll try to patch with APSB12-04 new since I've updated version 8.0.2 database to see if I still have the webhelp. If I can't view the table of contents, I have to take off once more and be 'in non-compliance."

Tags: Adobe

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