Sculpt Microsoft comfort keyboard no longer works correctly

Several times a day my keyboard no longer meets all the keystrokes or sometimes double on strikes. I can type a sentence and find only the occasional shows on the screen or more characters I typed (e.g. "character" indicates "cacter" or "ccchaaraccterr"). At first, I thought it was the batteries in the keyboard, but have lost a few sets of batteries, I found that out the receiver to the USB port and plug it into another port works for maybe an hour or two, and then it happens again.  Putting the receiver into the original USB port solved the problem again. Removal of the receiver and put it back in the same port do not solve the problem.  Any ideas gratefully received.

Hello

Thanks for posting in the Microsoft Community.

Rest assured that we would do our best to help you.

This problem can result from a software conflict drivers obsolete or third parties with the drivers.

I suggest that you try the following and check if this solves the problem.

Method 1: Safe Mode

I suggest you to start the computer in safe mode. If the keyboard works fine in safe mode, and then try to start the computer in a clean boot.

See the link to start in safe mode:

Start settings for Windows (including safe mode)

http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

Method 2: Clean boot

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot:

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135

Note: After troubleshooting, refer to the section «How to reset the computer to start normally after a boot minimum troubleshooting»

Method 3: Run devices and devices Troubleshooter

Follow these steps to run the hardware and devices Troubleshooter:

  1. Press the Windows key + W and type Troubleshooting.
  2. Select Troubleshooting.
  3. Select show all in the upper left corner.
  4. Click hardware and devices.
  5. Follow the on-screen instructions for running the troubleshooter.

Also install the latest windows update. See the Microsoft Help article below for installing the Windows updates:

http://Windows.Microsoft.com/en-us/Windows-8/all-drivers

Hope this will solve the problem, if not let us know with the updated status and we will be happy to help you further.

Tags: Windows

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