Security settings / permissions problems after activation of Windows XP Pro

I had installed AVG antivirus (among a few other free applications) on the computer of a John probably 4 weeks ago.

John had monitor problems & eventually replaced the monitor.

Two days ago another friend of John "reactivated" WinXpPro Sp2 (I guess by calling the help line Microsoft - Australia, brisbane.

Now, I'm unable to install AVG, got an "Error 998: emplacementmemoire not found" or something close to that.
also I can't start the firewall (in services),
also I can not access the internet.

I tried to start in safe mode, but the administrator user requires a password,
All that we know no password has been used in the original installation or the "reactivation".

any help will be appreciated.

Ian Cowan

I didn't connect often to 'live', so please post a duplicate
' * E-mail address is removed from the privacy *'

Hello

· What is the number and the model of the computer?

· What are the error messages when you start the service and try to connect to the internet?

· You are the administrator of the computer?

You can check out the link below and try the steps:

How to troubleshoot possible causes of Internet connection problems in Windows XP: http://support.microsoft.com/kb/314095

The problem installing AVG antivirus, I would say to contact AVG support forum: https://sfree.avg.com/us-en/support

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