Serial number creative cloud does not

The serial number in my account is, according to the service the customer, valid, but it does not validate.

Hi buzzrobinson,

Please check if the language is not a problem as long as the first solution proposed by William.

In case the language is not a problem if you please, try the following:

I do not know what operating system, you work on so I give you a few steps windows and MAC:

Windows:

In windows 7 go to the following location:

/ Windows/system32/drivers/etc

1. find the file "hosts".

2. open it with Notepad

3. check if you have any input for Adobe

4 remove the entries and try again to launch any product cs6

On Windows XP, go to the following location:

\Windows\system32\drivers\etc

1. find the file "hosts".

2. open it with Notepad

3. check if you have any input for Adobe

4 remove the entries and try again to launch any product cs6

Mac:

1. click on 'Go' and navigate to/private/etc

2. open the 'hosts' file and departure for all entries for Adobe.com

3 remove the entries and save the file

4. try to launch again any product cs6

Thank you

Kapil Malik

Tags: Adobe

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