Serial number not found message at startup

Hello

Just night last series, I received message 'Serial number Not Found' at the start, followed by "Compilation Windows 7 7601 this copy of windows is not genuine".

I tried to insert the product key for the label of the laptop, but that does not solve the problem.

The Nootbook is a HP Compaq presario CQ61 Notebook PC (CQ61-325SP)

S/N NF 9376 MZL C and I am running Windows 7 Home Premium, Service Pack 1

Pentium (R) Dual - core T4300 2.10 GHz CPU.

Could you please help me

Best regards, Helena Lopes

Hi Helen,

About dmi tool, there is no legitimate sources where this can be downloaded (this is an internal tool of HP).  This is not to say that you won't find versions of this application available as if you're looking for, it's just that I'm not comfortable recommending it a.

There is however another solution I suggest definitely trying, which is to create your own disc of Windows 7 at retail, this allows you to install a clean version of Windows 7 and then use the product key 25 character on your COA label to activate the operating system.

You can do the following, but first make sure that you back up all your personal files, etc. external media.

Before you try the following, make sure that you can always read the character product activation key 25 on your label Windows COA (5 blocks of 5 alphanumeric games).

An example of a COA label can be seen here.

You can create a Windows 7 installation disc yourself using another PC - just download the Disk Image correct ( this must be the same version that originally came with your laptop - it is listed as Windows 7 Home Premium 64 - bit ) from the link below and use an app like ImgBurn ( Note: you can deselect additional software during installation of ImgBurn offerings) to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write that an ISO on a disc is here.  The source of the Windows Image is Digital River.

Windows 7 Home Premium 64 bit SP1.

Start Notepad from the installation disc you just created - When you get to the part where you see the install button, choose the custom option (advanced option) and for each partition listed, click on it to highlight, then click on remove until you are left with just an entry for "Unallocated space".

Then continue the installation of Windows.

Enter the Windows activation key found on the label of the COA in the request and one time installation is complete, use the 'method of phone", described in detail in the link below to activate the operating system - this method supported by Microsoft and is popular with people who want just a new installation of Windows 7 without additional software load normally delivered with OEM installations.

http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

You may need, additional drivers and software are here.

Best regards

DP - K

Tags: Notebooks

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