SERIAL NUMBER NOT FOUND ERROR

I have a mini 1151nr of hp... I bought at Verizon... About 6 months after purchase, I had to drop it to have the motherboard replaced / while it was under warranty.  When she came back to me everything worked as before, but I noticed that MS Works was not installed on it.

I kept the laptop, use it with work, but I recently ordered the restore disks - I had no problem with the computer - but I used works of MS disk and installed the program.  After installation of the program and the computer restarted, instead of the usual startup with HP logo - the computer starts by displaying the Compaq logo and a red message that says - no serial number found... and the computer does not display the serial number or the computer model number.  I tried to restore the computer to factory settings, as well as the upgrade of the bios of the computer / upgrade the computer to WIndows 7... and I keep getting the same message to start the computer.

I have no other problems with the computer... everything works great... but I get the error message...

s/n [text removed for privacy]

p/n NMU123UA #ABA

As this is a special issue due to service, it may not be a fee for the service if the problem is identified as a problem with the hardware settings.

Tags: Notebooks

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