Serious problems of payment | Pre paid annual subscription of CC | Refund

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• The payment of the annual subscription was charged on my card credit twice. Please, advise.

  The payment of the annual subscription was charged on my card credit twice. Please, advise.

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Create account Cloud not showing paid annual subscription

  I bought the annual subscription of creative cloud sea. However today when I log on my creative cloud account, it does not show my active membership and want me to upgrade.

  How to activate my paid subscription in my account of cloud creative so I can use all the downloads, etc?

  Once, I received the email from Adobe check and verified the email address for account, the account set to update to display a valid subscription. Now, I can download the software.

  Solved

• Hello! We have formalized an annual subscription CC adobe, but show adobe that long three days, payment has passed, but we cannot receive the online chat, document does not. What is a problem?

  Hello! We have formalized an annual subscription CC adobe, but show adobe that long three days, payment has passed, but we cannot receive the online chat, document does not. What is a problem?

  Hello

  We do not have any active subscription under your account.

  Please share the following details in a private message so that we can help you properly.

  Order no:

  e-mail address:

  Thank you

  Varun

• I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?

  I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?

  I contacted Adobe support and they helped to solve my problem:

  My problem was with the "hosts" file using Adobe. Because of the way he wrote Adobe couldn't see my subscription and only saw me as a trial license.

  I was instructed to download the Adobe Creative Cloud Cleaner Tool for Mac and by accepting the agreement, once

  Click on the chosen "Difficulty Host File" tab.

  Click on "selected cleaning."

  -This should fix the errors with your hosts file and allow your membership to be recognized!

  Hope this helps

• I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill.  Can you please explain why?

  I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill.  Can you please explain why?

  Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html

  or

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I recently changed the laptops on my old laptop I downloaded after payment of the annual fee for her photoshop and lightroom. Since the evolution of the laptop when I connect it it says my trial has expired, but I paid and it won't let me download. Lightr

  I recently changed the laptops on my old laptop I downloaded after payment of the annual fee for her photoshop and lightroom. Since the evolution of the laptop when I connect it it says my trial has expired, but I paid and it won't let me download. Lightroom opens just enough to add a watermark and photoshop, not at all. I need to know how to download both I paid and that they were working on my other laptop

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• Hello is anyone here! I need to buy adobe photoshop and illustrator, but I want to pay all at once, is the annual one should I choose? pre paid? Can I choose a less expensive option because I can't really afford it. I was also wondering if I

  Hello is anyone here! I need to buy adobe photoshop and illustrator, but I want to pay all at once, is the annual one should I choose? pre paid? Can I choose a less expensive option because I can't really afford it. I was also wondering if I could buy or install an older version of this program on my Mac from Yosemite, because I need it urgent. Thank you

  Subscription plans are your least expensive option on an annual basis, but do not continue to pay each year in order to continue using them.  The alternative is to buy CS6 which is much more costly in terms of what you pay in the year (day).,... almost all of the costs.

  Buy CS6:
  ----------------------

  http://www.Adobe.com/products/catalog/CS6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

• Urgent: I just bought 3 annual pre paid memberships for cloud creative adobe, with the same Adobe ID.

  Hi I just bought 3 annual prepaid membership for creative cloud adobe, with the same Adobe ID, I want to install each membership to another computer, how to do?

  An Adobe ID can be used to activate any subscription CC twice. If you need to have three Adobe ID different for each of the pre paid subscription so that they can be used.

  If you keep the same ID for three CC, it will not activate the third time & ask that you activate it from the previous.

  You can return two subscription & buy under different ID.

  Concerning

  Baudier

• Help, please! I paid my subscription to Acrobat Pro, signed, see the monthly payment reflected in my bank account, but my adobe profile don't undestand I already paid and won't let me download and asks me to pay AGAIN!

  Please someone help me, I'm desperate.

  I bought an annual subscription to Acrobat Pro with my credit card.

  I see it in my bank statement every month, but when I try to download I can't because I don't have a serial number because in my Adobe account, I have no products or purchases.

  But I can show proof of my payment on my credit card statement!

  I bought something I can't use or stop the charge!

  What should I do?

  Hi marianaa47221362,

  We are sorry for the inconvenience that you had faced.

  Please do not hesitate to contact our customer service: Customer Contact

  Concerning

  Sarojini

• I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.

  I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.

  Cancel your membership Adobe Creative Cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I renewed my subscription for photography package is monthly paid, annual. But im not able to open photoshop always ask to renew the subscription. Can someone help me?

  I renewed my subscription for photography package is monthly paid, annual. But im not able to open photoshop always ask to renew the subscription. Can someone help me?

  Hi John,.

  Please see: -.

  'Renew your membership' message when you start an Adobe Creative Cloud application

  Creative cloud applications ask me to connect whenever I run an application

  Hope this helps!

• Hello, I would like to waive the annual subscription for your product (muse of adobe) and go to the monthly payment. How is that possible? (PC)

  Hello, I would like to waive the annual subscription for your product (muse of adobe) and go to the monthly payment. How is that possible? (PC)

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Why my renewable annual subscription to Adobe Creative Cloud its more expensive than my first payment for it?

  Why my renewable annual subscription to Adobe Creative Cloud (US$ 599,88) its more expensive than my first payment for it (US$ 479,88)?

  It was I think I understand that once you subscribe to the annual subscription your renewable cost less expensive than the first installment, but on the contrary, it me encrypted more than the first time.

  Could someone explain to me why this is?

  Thank you

  It was my understanding that once you subscribe to the annual subscription your renewable will cost less than the first payment,

  You have a link for where you reading?

  Adobe world, the first year of membership Cloud is the cheapest. They offer the membership at a discount for the first year and hope that you will fall in love with her.

  After the first year, the annual membership fee amounts to normal price for year 2 and (except for future price increases) is going to be the price for the following years.

• Hello, is there a way I can change the settings on my Cloud subscription to enable me to do my own annual subscription payments, instead of Adobe automatically withdraw money?

  I subscribe to Adobe Student Creative Cloud, which requires an annual payment to renew my subscription. This year, around my payment date, we received an email saying that Adobe has removed our payment on the card on my subscription account. Is there a possible way to change the method of payment so that we could make our own manual payments through our Adobe ID on the date of payment. I have scoured the Adobe website already and haven't found an option that will allow me to do.

  Creative Cloud membership is automatically renewed until its cancellation.

  Please refer to our terms: education terms and Conditions

  "After the first year, we will renew automatically for another year at the then standard monthly price in force (currently at $29.99 / month) unless you cancel."