Server unavailable in the middle of a Connect conference

I was running a virtual classroom by using Adobe Acrobat Connect Pro and detached from the video (but not the appeal of MeetingOne) in the middle of the two hour during an application sharing session. All connection attempts have encountered an error that no server is available for the meeting. It lasted long enough that I had to be rolled up a GoToMeeting session.

The outage page indicates no problem and I can not for the life of me find out who to call to get an analysis of the root causes began. Support of Adobe Connect is just an infinite loop:

  1. Adobe Connect support (http://helpx.adobe.com/adobe-connect/connect-support.html)
  2. Select a topic from this list...
    • Issues in meeting
      • Report an outage
  3. Read how Acrobat Connect Pro had none of the failures
  4. Click on one of the links please contact us (http://helpx.adobe.com/ca/contact.html)
  5. Choose a product...

I see an incident (case #2014100701) that has been reported and resolved this morning on the hosted environment. You need to scroll to the bottom of the status of the connection environment page. http://status.Adobe.com/

As the person to contact, you can call Adobe support at 800-422-3623 or 800-945-9120. In the page connect Support, after that you click on the questions in a meeting (or what ever you chose option) there is a button "I still need help...". "where you can start a live chat with a Support agent or you can get the list of support phone numbers.

Tags: Adobe

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