Printer won't scan in color?

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• My Officejet 6500 E709a printer won't scan, it says "no opt. NUM.

  My Officejet 6500 E709a printer won't scan, it says "no opt. NUM.   I am trying to reinstall it but it says that the operating system is not correct. What to do?

  Hello

  Windows forums - Hardware & drivers-French / English

  http://answers.Microsoft.com/fr-FR/Windows/Forum/Hardware?tab=all&TM=1360356493819

  Don

• HP 4500 Envy: Just installed my hp envy 4500, it won't scan in color when you use the pdf document.

  I just installed my hp envy 4500 with software updated and everything. When I scanned a page of letter United States using Documents with text preset (through the control panel of the printer or my mac using Hp scanning application) it comes out only in black and white. The only color work is if I use the 'General purpose' preset, but the resulting dimensions of the scan above the 8.5 x 11 format.

  Ive tried to see if I can change a mode in the settings of scanning... I saw this earlier post to troubleshoot: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Envy-4500-won-t-scan-pdf-in-color/td-p/3970...

  but these instructions correspond to my HP utitliy application since there is no 'blue triangle' or drop-down menu next to the Mode of my Scanner... as well as an option to choose the color.

  Help would be greatly appreciated!

  Hi @jnicolem

  From your description, it seems that you need to change your scan tasks. You can change the scan tasks by following the steps below.

  Follow the instructions below.

  • HP utility open from the dock.

• HP Officejet Pro 8610: HP Officejet Pro 8610 won't scan in color via the charger on a MAC

  I have a lot of documents that I need scanned in color using the charger and I don't know where the parameter must use the scan black and white to color. Help, please. I am a mobile notary and there are ready docs that I must return to the lender.

  I can print and copy in color very well and I can scan in color using the flat bed but not the charger.

  Please help.

  Hello @CJAI, greetings!

  Thank you for joining the Forums of HP Support!  It's a good place to find the help you need, other users, HP experts and other support staff.

  I see that you are having problems when scanning using the document feeder. Have you tried to do a scan using the HP Easy Scan application? HP Easy Scan is a free app on the App Store with tools to scan documents and photos to a Mac running OS X 10.9 or later version.

  Please go to http://hp.care/2d75fhX to get detailed instructions to scan and also to change the settings, including the color settings. If you don't have the application, you can also download and install the application from the same link.

  These measures should be the case, I would like to know the results

  Good luck

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• Photosmart 7520: Printer will not scan in color

  My printer has until recently been able to produce an analysis of color using the supplied document and the printer control panel. Now, he refuses to do so even if I did not consciously change all parameters. I can get a scan color by placing a single document in the printer and then goes via system preferences/printers and scanners and selecting the scanner, and then set the print area and choose the resolution, but it is a rather laborious and tedious route.

  I downloaded the most up to date nd drivers software on the HP site, but this has not solved the problem. Interestingly, the software download is labeled OS Mavericks, so it made me wonder whther that perhaps this is related to my recent update to Yosemite?

  Any suggestions or advice welcome

  Hello

  Of the applications folder, open the Hewlett-Packard HP Scan application bin folder, then empty the trash.

  Then download and install the HP Easy Scan from the Mac App Store app and try to scan the image of the front of the printer:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Please let me know of any problems,

  Shlomi

• HP8600 all-in-one - scan all of a sudden won't scan in color to my mac os 10.5.8.

  How to remedy?  THX!

  Hello
  The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents:

  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab scan tasks.
  4. Select the affected shortcut and click on change... (or double-click on the shortcut).
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down next to the Mode
  7. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  Kind regards
  Shlomi

• Can print, won't scan, no copy D110

  I used to be able to copy, but for some reason I can't now. HP D110. No error message, nothing. Everything comes back to the main screen when I try. I read some messages but nothing useful. I have wireless, I use a usb key, so the internet updates through my printer are impossible. How can I fix it? He used to work very well...

  I have to reset that I want to try.  I sent you a few steps via private Message. Here is a link that will show you how to use this forum feature if you're not familiar with it.
  
  How to send a private Message - video:
  http://h30434.www3.HP.com/T5/first-time-here-learn-how-to/how-to-send-A-private-message-video/TD-p/842013

• My printer won't scan or print from the computer

  After a weekend with no storm (my whole system has been turned off), I can't get my printer to work on the computer.

  My icon on the desktop HP Solution Center was gone so I reloaded the software (vista 64-bit) and then even uninstalled and reinstalled the software and although the solution center is now back as a shortcut, it is said there is no printer detected.  Diagnostics at HP said the printer is detected, but nothing clears the problem.  Help, please.

  Thank you. cybasmith

  with a USB connection

  Shane_R wrote:

  What printer you are using?

  How the printer is connected to the computer?

  with u usb connection

• Office Jet 2130: why isn't my Office Jet 2130 scanning in color, still print in color, (suddenly)?

  I just scanned a few photos in color and have the proper color settings, then I printed a few color photos and now I can't scan in color, yet can still print in color. All cartridges are full. What gives?

  Welcome to the HP Forums @DogenGenjo,

  I'd love to help you with your Deskjet 2130. I see from your description, you are able to print in color, but you can not scan in color longer. I am convinced that I will be able to help you find a solution, and I ask only that pay you it forward. When solve us the problem, I would mark you kindly post as accept as Solution so that others have the same or similar problem can find what worked for you.

  You said that your settings are correct, but I wonder if you try to change your preset scanning if it would work. You have the scan on scan document or scan photo? Can you also check the color scanning settings and let me know what it says?

  While I wait for you, let's run printing HP and Scan Doctor (PSDR) to see if he can help us identify and resolve the issue. You can download the PSDR since the following link: www.hp.com/go/tools

  Please let me know the result of your efforts and I will get back to you as soon as I can. Thanks, I can't wait to hear back on your part.

• printer error red stays on and won't scan or copy

  printer error red stays on and won't scan or copy. How to fix it. It's an epson stylus cx3200 all-in-one

  Epson help/support/FAQS, review its their device

  https://www.Epson.com/cgi-bin/store/support/supDetail.jsp?OID=14082&infoType=downloads&platform=OSF_W_7-32

• Windows 8 on my HP laptop, I tried to scan to computer on my printer HP Envy 114 and it won't scan to computer

  I just installed Windows 8 on my HP laptop, I tried to scan to computer on my printer HP Envy 114 and it won't scan to the computer, I ran the store to correct what ever the problem is but the convenience store said no problem. I checked to make sure that the scan of the computer is enabled and it is, but still won't work, says windows 8 is not compatible with the scan of the computer. Any ideas?

  Make sure you install the scanner/printer drivers and the scanner on windows computer software 8. Then try to scan from the computer instead of the scanner to the computer. To scan, you must have the scanner that is connected directly to the computer to win 8 (you can't sweep a scanner on a different computer) or a network scanner connected to your router. Check the compatibility site to check if your scanner is supported.

  http://www.Microsoft.com/en-us/Windows/compatibility/WIN8/CompatCenter/home

• 5530 envy: Envy 5530 won't print, copy or scan

  Red 'X' on the lower right part of the screen of the printer is on and printer no longer works. Checked the utility application and was advised that black cartridge that is low on ink. Change cartridge. Utility program says ok now all levels. Tried to align, but although the printer display says 'printing', 'X' red down and nothing happens. Tried to print, copy and scan with similar results. Printer says it works but nothing happens. Have restarted printer and computer (iMac) without success. HELP please.

  There is no error message. The screen on the printer actually said 'impression' and the 'clock indicator' was renewable, but nothing was happening. When the operation has been cancelled and another operation selected is the same - no error message and everything seemed to happen normally, but nothing. Checked for paper and and cartridge jams - clear at all.

  Repeated undo operation retry printing a certain number of times and after about the tenth time, no reason apparent, it printed! Check all the other functions - all normal. A overall good wifi connection.

  Gremlins?

  Thank you for your help.

• Premium Fax e-All-In-One c410: Premium Fax e-All-In-One c410 printing, copying and scanning problems

  My c410 HP Premium Fax e-all-in-one won't copy (white spell page), only prints in faded gray even when the quality is set to 'best', will only print up and part side of page - excludes the middle of the page and analyze only a portion of the document.  A new black ink cartridge has been installed in a couple of weeks.  Supply levels say the black is full, all the color is 3/4 full and the photo ink is full.  The printer has been idle for a few weeks - I had to restart it returning to work, because he wouldn't (and is often not) respond to print requests.

  Hi @14141,

  I see by your post that the copies are to come in white and black is printing in grayscale. I will definitely do my best to help you.

  Please, try the steps outlined in these documents to see if she will help solve this problem. Do not take into account securities.

  Problems print quality setting for the HP Photosmart Premium Fax all-in-One Printer Series (C410a C410b, C410c, C410d, C410e).

  An "Incompatible cartridge ' or 'Ink cartridge problem' message for HP Photosmart Premium Fax e-All-in-One Printer Series (C410)."

  Inkjet printers from HP - "Ox."... «or «C2...» "Error code appears.

  I have also provided a few steps to troubleshoot issues when you try to print from the Mac.

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click on Printers & Scanners.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +.

  Then click the Add button.

  You use genuine HP cartridges?
  What are the ink levels?

  Let me know the results of the Diagnostic print quality report?

  If you appreciate my efforts, please click on the "Thumbs up" button below.

  If there is anything else I can help you, let me know. Thank you.

• I get a pcl xl error message when we print our LaserJet Pro 400 Color MFP

  When I scan or fax, we get:

  PCL XL Error

  Subsystem: TEXT

  Error: InternalError 0 x 50

  File name: cheettext.c

  Line number: 710

  The printer is a Pro 400 Color MFP LaserJet - m475dw

  Windows 7 Professional Service pack 1

  What should I do to fix this?

  Thanks for the help.  I actually did an update of the firmware and it solved the problem.

• HP Photosmart 7525 scan in color

  I just bought this printer and when I scan multiple documents color using the manger, they come out in black and white.  Is it possible to scan several documents by their food in the feeder?

  Thank you!

  Hi @pro-v1x ,.

  I understand that you are not able to scan several documents from the ADF in colour. I would like to help out you
  with this issue today.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  I have provided a document for how to scan multiple pages and how to change the settings for scanning. Please select your operating system from the list. Scan.

  The HP software, it will give you the ability to scan in color. The binding of advanced settings, uncheck the option to create a new file for each analysis, or combine multiple in one file scans, if you want multiple documents to save in a file.

  If you're still having problems, try and make a color copy.

  What operating system do you use? How to find the Windows Edition and the Version on your computer.

  If you need help, let me know.

  Good day!
  Thank you.