Service Manager Console 2012 can create tickets via email through any kind of process/workflow?
Original title: create tickets by e-mail
Hey guys,.
I need to create a support metric and most of our users are used for sending emails to the support mailbox and do not connect a ticket. Service Manager Console 2012 can create tickets via email through any kind of process/workflow? I know another system that can - I did not know if the MSC can?
I hope that makes sense. THX,
This issue is beyond the scope of this site and must be placed on Technet or MSDN
Tags: Windows
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