Setting default values for trouble ticket

We have been asked to set the values default to 3 fields in the incident ticket at a default agent is a specific group.  We were asked by default, the Service description and the Type of call to specific values.  I realized (in javascript) how to service and description, but I was not able to understand how to set a default value for the type of call.

Does anyone have any suggestions?  We currently use VSM v9.1.1

It is ok. Help of the seller is always more reliable. If it is available...

Just in case if you will not get the correct answer:

1. If you want to change the value of the Type field loading screen CallDetails:

     File: Custom_InCallDetails.js

     Function: CustomLoad()

     Code: document.getElementById('REF_COMPOSITE').value = NEW_PROB_TYPE_COMPOSITE_REF;

2. If you want to change the value of the Type field after the call screen is loaded:

     File: Custom_InCallDetails.js

     Function: your_custom_function()

     Code:

document.getElementById('REF_COMPOSITE').value = NEW_PROB_TYPE_COMPOSITE_REF;

document.getElementById ("PROBLEMTYPE_REF_COMPOSITE"). CompositeRef = NEW_PROB_TYPE_COMPOSITE_REF;

This time I did some tests and it seems to work very well.

Tags: VMware

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