Siebel & Disqualification - what happens in case of failure of the Disqualification?

Hello

We think about how monitor the Disqualification and its communication with Siebel, to be notified in case of problems.

The best possibility would be monitoring web services Disqualification, just to see the availability of http, or even with sample data. However, this would not cover communication between the Disqualification and Siebel. Are there best practices on how to monitor this part? Perhaps with something like logcheck?

Or, as a more general question: how exactly Siebel reacting if Disqualification is not accessible or if there are problems in the communication of the Disqualification, the generation of keys, either for verification of duplicates? The Siebel Data Quality provider running several web service against Disqualification request, so I see potentially several points of failure - even if caused by a misconfiguration.

Best regards

Daniel

Hello

Customers generally adopt one of the following strategies here:

1 set up so that they should still be running if the application server is running, and let's assume they are if it's jobs in real time. This leaves a window of risk as specific web services are not monitored and it is possible that he could have not detected the time if the job fails, but the application server is not.

2 ping the web services with dummy data that are not consumed to verify that they are available. Gives good control, even if it may pollute the logs a bit.

3 monitor web services by using a script that checks via JMX of Disqualification interface - the path to check is disqualification/Runtime/data/buckets/realtime/projects / [project name] /readers/ [name of web service] and opening check = 1 (for the race) not 0 (no not running).

The behavior in Siebel web service Disqualification is not reachable is configurable in the dnd.properties file that controls the connector. By default, each service call "integrated security" that is set to true, which means an error is generated in the newspapers if the service cannot be called but the end users see no error. Change the failsafe to false indicates the user will see an error if the service is not available.

Kind regards

Mike

Tags: Fusion Middleware

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