In case of failure of the computer virtual to define the topology of the display after a period of inactivity

Hello, we are facing a problem with a small subset of our VM here full clones, Windows 7 workstations. We are connecting via Wyse P25 zero with firmware 4.1.2 customers. From time to time (not always, not always) the virtual machine will give a black screen after the user returns for time away from their office. When this happens, we see data such as the following in the PCoIP server log.

15/10/2013, 13:26:19.827 > LVL:0 RC: 0 SERVER: == > WindowProc: event detected WM_DISPLAYCHANGE (1920 x 1200)

15/10/2013, 13:26:21.576 > LVL:1 RC :-500 IMG_FRONTEND: set_display_topology: VMwareResolutionSet_SetDisplayTopology failed (result of topology = 0).

15/10/2013, 13:26:21.578 > RC LVL:2: 0 IMG_FRONTEND: display device [0]: \\.\DISPLAY1 (VMware SVGA 3D)

15/10/2013, 13:26:21.578 > RC LVL:2: 0 IMG_FRONTEND: display device [0]: States - DISPLAY_DEVICE_ATTACHED_TO_DESKTOP DISPLAY_DEVICE_ACTIVE DISPLAY_DEVICE_PRIMARY_DEVICE

15/10/2013, 13:26:21.580 > RC LVL:2: 0 IMG_FRONTEND: display device [1]: \\.\DISPLAY2 (VMware SVGA 3D)

15/10/2013, 13:26:21.580 > RC LVL:2: 0 IMG_FRONTEND: display device [1]: States - DISPLAY_DEVICE_ATTACHED_TO_DESKTOP DISPLAY_DEVICE_ACTIVE

15/10/2013, 13:26:21.582 > RC LVL:2: 0 IMG_FRONTEND: display device [2]: \\.\DISPLAYV1 (JSDLP chained DD)

15/10/2013, 13:26:21.582 > RC LVL:2: 0 IMG_FRONTEND: display device [2]: States - DISPLAY_DEVICE_MIRRORING_DRIVER

15/10/2013, 13:26:21.584 > RC LVL:2: 0 IMG_FRONTEND: display device [3]: \\.\DISPLAYV2 (RDP Encoder Mirror Driver)

15/10/2013, 13:26:21.585 > RC LVL:2: 0 IMG_FRONTEND: display device [3]: States - DISPLAY_DEVICE_MIRRORING_DRIVER

15/10/2013, 13:26:21.586 > RC LVL:2: 0 IMG_FRONTEND: display device [4]: \\.\DISPLAYV3 (RDP reflector Display Driver)

15/10/2013, 13:26:21.586 > RC LVL:2: 0 IMG_FRONTEND: display device [4]: States - DISPLAY_DEVICE_MIRRORING_DRIVER

15/10/2013, 13:26:21.591 > LVL:2 RC :-500 IMG_FRONTEND: process_display_topology: Failed - 2 requested screens, 4 remaining trials.

15/10/2013, 13:26:21.591 > LVL:0 RC: IMG_FRONTEND 3: open_displays(): display processed topology request: failed.

15/10/2013, 13:26:21.946 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:21.946 > LVL:0 RC: IMG_FRONTEND 0: configure_displays: 4 views presented initially!

15/10/2013, 13:26:21.946 > LVL:0 RC :-500 IMG_FRONTEND: configure_displays: warning - poster overlap: [LRTB]: [1920,3839, 0.1199] X [1920,3839, 0.1199]

15/10/2013, 13:26:21.948 > LVL:0 RC: 0 SERVER: == > WindowProc: event detected WM_DISPLAYCHANGE (1920 x 1200)

15/10/2013, 13:26:21.954 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:21.954 > LVL:0 RC :-500 IMG_FRONTEND: open_displays(): can't set screens, devtap reset.

15/10/2013, 13:26:21.963 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:21.963 > RC LVL:3: 0 IMG_FRONTEND: reset_devtap: SVGADevTap reset

15/10/2013, 13:26:21.963 > LVL:0 RC: MGMT_IMG-500: cSW_HOST_IPC::enable_frontend failed. 10 remaining attempts. Try again...

15/10/2013, 13:26:21.963 > LVL:0 RC: 0 SERVER: == > WindowProc: event detected WM_DISPLAYCHANGE (1920 x 1200)

15/10/2013, 13:26:21.976 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:21.981 > LVL:2 RC: 0 SERVER: Desktop power: EVENT_SYSTEM_DESKTOPSWITCH

15/10/2013, 13:26:22.963 > LVL:0 RC: 0 IMG_FRONTEND: Calling open the display mode Tera2.

15/10/2013, 13:26:23.562 > LVL:0 RC: 0 SERVER: == > WindowProc: event detected WM_DISPLAYCHANGE (1920 x 1200)

15/10/2013, 13:26:23.881 > RC LVL:1: 0 IMG_FRONTEND: set_display_topology: VMwareResolutionSet_SetDisplayTopology succeeded (topology result = 1).

15/10/2013, 13:26:23.881 > LVL:0 RC: 1 IMG_FRONTEND: open_displays(): display processed application topology: with success.

15/10/2013, 13:26:23.884 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:23.884 > LVL:0 RC: IMG_FRONTEND 0: configure_displays: 4 views presented initially!

15/10/2013, 13:26:23.884 > LVL:0 RC :-500 IMG_FRONTEND: configure_displays: warning - poster overlap: [LRTB]: [1920,3839, 0.1199] X [1920,3839, 0.1199]

15/10/2013, 13:26:23.885 > LVL:0 RC: 0 SERVER: == > WindowProc: event detected WM_DISPLAYCHANGE (1920 x 1200)

15/10/2013, 13:26:23.887 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:23.887 > LVL:0 RC :-500 IMG_FRONTEND: open_displays(): can't set screens, devtap reset.

15/10/2013, 13:26:23.891 > LVL:0 RC: IMG_FRONTEND 0: resync_windows_topology: new api called successfully

15/10/2013, 13:26:23.891 > RC LVL:3: 0 IMG_FRONTEND: reset_devtap: SVGADevTap reset

15/10/2013, 13:26:23.891 > LVL:0 RC: MGMT_IMG-500: cSW_HOST_IPC::enable_frontend failed. 9 remaining attempts. Try again...

15/10/2013, 13:26:24.891 > LVL:0 RC: 0 IMG_FRONTEND: Calling open the display mode Tera2.

15/10/2013, 13:26:24.954 > LVL:0 RC: IMG_FRONTEND 0: configure_displays: 4 views presented initially!

15/10/2013, 13:26:24.954 > LVL:0 RC :-500 IMG_FRONTEND: configure_displays: warning - poster overlap: [LRTB]: [1920,3839, 0.1199] X [1920,3839, 0.1199]

and so on...

On end-user behavior, is that they get a black screen, followed by a gap. View Connection Manager console reports as "connected". We have to reset their virtual machine or restart from vSphere in order to get them reconnected. We found a VMware KB here which indicated that it was a result of the computer, put the display to sleep (in power politics), so we put in place a group policy to configure this 'never' (said also the problem was resolved after view 5.0, while we are running 5.2). Issue still occurred. Recently, Teradici support (we have a case open with them as well as with VMware) suggested that disable us the accelerator of Shoretel desktop sharing, so we tried it. Problem occurred again today.

So, no matter who in the community never encountered this and could you remedy this? Our users are extremely frustrated.

We believe that we have solved this problem. It was related to client connections on the zero P25 and who monitor they were trendy. So if a user has his left monitor the value primary (as per normal), but the port number a display on the zero client goes to the right screen, then the 'primary' switching must occur in the software somewhere along the way. This leads to the poster of overlapping and sometimes, not every time the VM would fail to fix and would be left in a State where we had to reset it from the vSphere client. As we exchanged the range of cables to make sure that zero client a monitor port is connected to the main screen of users, this issue appeared (two weeks and counting, fingers...). We have a few users who prefer the right monitor being their main, so we put the cables in front of them.

Tags: VMware

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