Smart Call function

Hello

I have a few questions about Oracle CRM on D (Release15).

I'm trying to appear smart calling feature.
Now, I could see this feature on "Page Layout layout of Task (Appointment) management".
And I put a few settings to appear smart calling.

So, I was able to see smart call function on create page "appointment."
There is an Internet call smart link and it is crickable.

After my crick, there is an error messege, "access is denied. (SBL-DAT-00553) »
So, I checked the settings of some roles and access profiles
but I couldn't found the element to set the smart call feature.

I'm sorry for my bad English. Please help me.

==
Question1,
Can smart function use only call on the life sciences edition?

Question2,
Please tell me how to view and create models of smart appeal.
==
Thank you.

Yusuke

Hello

Support you is just Smart buying option is available in Life Sciences Edition only. But you can check with Support to see if they can allow for your instance of OnDemand

Once you get it activated, you can place the "Calls" applet under so-called 'account '. Go and create a call and after save in the call details page, you would get an option to save the call as a model for later use / faulty information

It may be useful

-John CRMIT

Tags: Oracle

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