Smartphones Blackberry blackBerry applications & error App World?

Recently, I replaced my Blackberry and now my apps won't work.

I have a Blackberry data plan, connects successfully EDGE / 3G and blackberry BIS symbol shows.

BBM, browser and whatsapp work fine, but when I try to use applications such as Facebook and Twitter, I get the following error message:
"You are currently on a service plan that does not support this application...". »

Also - I can search and view applications on AppWorld, but if I try to download I get ' can't get the new token because of the State of device offline (error Id: 40760).

Any advice?

Hello and welcome to the community!

With a strong network carrier (e.g., no WiFi only), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

(1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

(2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

(3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should contact your mobile provider for formal support... they have yet to fill out some things about their "back-end" to complete the transfer of your services to your old BB to this news.

Good luck!

Tags: BlackBerry Smartphones

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